Kyler Laird
Herriman,UT
Summary
Dynamic professional with a proven track record at Tim Dahle Nissan, adept in parts ordering and customer service expertise. Excelled in enhancing service schedules and customer satisfaction, significantly improving team efficiency. Skilled in ADP and maintaining high standards of service, demonstrating strong organization and sales proficiency. Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Writer
Tim Dahle Nissan
04.2023 - Current
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Gathered information through research and vendor inquiries to provide job estimates.
- Consulted with customers to assess service requirements and produce accurate orders.
- Presented different repair options to customers to help each person make appropriate choices.
- Responded proactively and positively to rapid change.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs to 20+ customers a day as well as texts, calls, and emails
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Service Writer
Larry H Miller Toyota
08.2013 - 04.2023
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into ADP & X-Time database to track job status.
- Gathered information through research and vendor inquiries to provide job estimates.
- Orchestrated efficient service schedules to meet need of 20+ customers per day in fast-paced environment.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and backed up other customer service managers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Warehouse Forklift Operator
Rheem Manufacturing Company
01.2012 - 07.2013
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Manually counted Number of picked and packaged orders.
- Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
- Wrapped 15+ pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
- Communicated with floor managers to determine merchandise placement.
Education
High School Diploma -
Cottonwood High School
Murray, UT06.2010
Skills
- Appointment scheduling
- Customer service expertise
- Strong organization
- Sales proficiency
- Warranty processing
- Estimate preparation
- Work order management
- Technician tracking
- Expert in ADP, CDK, DEALERTRACK, AND DEALERLOGIX
- Invoice filing
- Performance tracking
- Product and service sales
Certification
MBA (MILLER BUISNESS ACADEMY) GRADUATE
EMPLOYEE OF THE MONTH MULTIPLE TIMES
Timeline
Service Writer
Tim Dahle Nissan
04.2023 - Current
Service Writer
Larry H Miller Toyota
08.2013 - 04.2023
Warehouse Forklift Operator
Rheem Manufacturing Company
01.2012 - 07.2013
High School Diploma -
Cottonwood High School
Similar Profiles
Yousef HimoudaYousef Himouda
Salesperson at Tim Dahle Nissan-murraySalesperson at Tim Dahle Nissan-murray
Jean Marie NdumbiJean Marie Ndumbi
Regional Sales Manager's Assistant at Tim Dahle NissanRegional Sales Manager's Assistant at Tim Dahle Nissan
Jordan GarciaJordan Garcia
Car Salesman at Tim Dahle Nissan SouthtowneCar Salesman at Tim Dahle Nissan Southtowne