Morgan Martin
Port Saint Lucie
Summary
Highly adaptable individual bringing several years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Service Writer
Camping World
Ft. Pierce
03.2020 - 05.2026
- Assisted customers with service inquiries and product recommendations.
- Managed service documentation and customer records efficiently.
- Coordinated service appointments between customers and technicians.
- Create and facilitate extended warranty and insurance claims.
- Review accounts for accuracy and collect payment.
- Return calls in a timely manner.
- Communicated effectively with customers to clarify service needs.
- Collaborated with team members to streamline service processes.
- Addressed customer complaints and resolved issues promptly.
- Maintained knowledge of products, services, and promotions offered.
- Trained new staff on company policies and customer service standards.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Conferred with customers to understand service needs and write up accurate orders.
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Communicated repair information to customers in a professional manner.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Presented accurate estimates to inform customers of service charges and expectations.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Processed payments for completed services using cash register or point-of-sale systems.
- Maintained customer database with current contact information and vehicle records.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Worked with sales personnel to price and schedule repair needs on new and used vehicles.
- Promoted add-on services to increase department revenue, increasing bills on average.
- Scheduled appointments for customers based on technician availability.
- Updated databases with new and modified customer data.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Mentored junior team members and managed employee relationships.
Education
Santaluces High School
Lake Worth, FLSkills
- Service documentation
- Customer relationship management
- Warranty and insurance claims processing
- Service appointment coordination
- Product recommendation
- Customer communication
- Team collaboration
- Problem solving
- Employee training
- Work order processing
- Invoice filing
- Invoice verification
- Appointment scheduling
- Estimating
- Communicating with clients
- Effective writing
- Communication skills
- Teamwork and collaboration
- Verbal and written communication
- Trained in Salesforce
- Process improvement
References
References available upon request.
Timeline
Service Writer
Camping World
03.2020 - 05.2026
Santaluces High School