Mark Collins
Lebanon,MO
Summary
Results-driven professional with experience in sales and service coordination. Proven ability to assist customers in identifying needs, process transactions efficiently, and maintain accurate service documentation to enhance operational effectiveness.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Service Writer
York Diesel
02.2026 - 09.2026
- Assisted customers in identifying service needs and scheduling appointments efficiently.
- Collaborated with technicians to relay customer concerns and service requirements effectively.
- Documented service orders accurately to ensure clarity in customer requests.
- Maintained detailed records of service history and parts used for accurate tracking.
Sales Associate
NAPA Auto Parts - Genuine Parts
08.2022 - 03.2026
- Educated customers on product features, benefits, and usage for informed purchasing decisions.
- Assisted customers in selecting automotive parts to meet specific needs and enhance satisfaction.
- Processed transactions efficiently, ensuring compliance with company policies and procedures.
- Maintained accurate inventory levels through regular stock checks and system updates.
Maintenance Technician
Tracker Marine Boat Center
03.2016 - 08.2022
- Implemented preventive maintenance schedules to enhance equipment longevity and reliability.
- Diagnosed mechanical issues in engines, electrical systems, and plumbing for timely resolution.
- Collaborated with team members to streamline repair processes, reducing turnaround time for service requests.
Patrolman
Waynesville Police Department
08.2011 - 12.2015
- Conducted routine patrols to ensure community safety and compliance with local laws.
- Prepared detailed incident reports documenting activities, observations, and responses during patrols.
- Detained suspects for investigation, gathering evidence and preparing detailed reports for successful prosecutions.
- Testified in court proceedings as required, presenting clear accounts of cases handled and supporting evidence gathered.
Deputy Sheriff
Pulaski County Sheriff's Office
06.2009 - 08.2011
- Conducted thorough investigations, gathering evidence and interviewing witnesses to support cases.
- Collaborated with local agencies to enhance community policing initiatives and outreach programs.
- Oversaw inmate transport to court hearings, maintaining strict security protocols to prevent escape attempts.
- Thoroughly analyzed criminal information and processed crime scenes.
- Assisted in special investigations and crime prevention programs.
Education
High School Diploma -
Stoutland High School
Stoutland, MOSkills
- Service documentation
- Documentation management
- Customer service
- Sales transactions
- Integrity and ethics
- Integrity and ethics
Certification
- Class A License from the Department of Public Safety.
- CFR - Certified First Responder
Timeline
Service Writer
York Diesel
02.2026 - 09.2026
Sales Associate
NAPA Auto Parts - Genuine Parts
08.2022 - 03.2026
Maintenance Technician
Tracker Marine Boat Center
03.2016 - 08.2022
Patrolman
Waynesville Police Department
08.2011 - 12.2015
Deputy Sheriff
Pulaski County Sheriff's Office
06.2009 - 08.2011
High School Diploma -
Stoutland High School