Joe Perez
Lead Server/Banquet Director
Weaverville,NC
Summary
With over 30 years of restaurant experience, I'm seeking a position within an organization where I can utilize my skills to continue building a dynamic relationship as well as customer satisfaction. I believe in Customer Service and strive to maintain a level of excellence that is needed to complete any task or challenge that lies ahead. I feel that because of my desires, both with Customer Service and new challenges, that I would be a good fit with a team of dedicated and passionate team members. I believe that Customer Service is essential, not only with customers, but with team members as well. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
27
27
years of professional experience
Work History
Server
Town / House kitchen and Bar
01.2016 - Current
- Greet and sit all guests
- Record food and drink orders and serve customer request to the highest standards
- Have full Knowledge of the menu, drinks and specials
- Always mindful of sanitations and safety considerations when handling food
- Maintain a hazard-free and clean workspace at all times
Server
The Melting pot Social
07.2021 - 11.2021
- Greet all guests as they enter the restaurant and walk them to their table
- Fostered a welcoming atmosphere to make guests feel at home
- Have full knowledge of all the fondues both cheese and chocolates
- Clean and reset the tables
- Restock all stations and clean all server station
Server
Miami Beach Resort And Spa
05.1997 - 09.1999
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Education
General education -
John Adams High School
Queens, NYStudied in Culinary arts -
Johnson and Wales University
Miami, FL01.1997
Skills
- Customer service
- POS systems
- Multitasking / time management
- Detail-Oriented
- Great communication skills
- Problem-solving
- Critical and creative thinking
- Supply Restocking
- Safe Food Handling
- Table Setting
- Banquet Coordination
- Wine Pairings
- Food Safety Understanding
- Staff Training
- Customer Relations
References
Available upon request
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Server
The Melting pot Social
07.2021 - 11.2021
Server
Town / House kitchen and Bar
01.2016 - Current
Server
Miami Beach Resort And Spa
05.1997 - 09.1999
General education -
John Adams High School
Studied in Culinary arts -
Johnson and Wales University
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