MICHELLE PLATT
Weaverville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Driven Pharmacy Technician with 10 years of experience and success in working within fast-paced retail and clinical pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Western North Carolina Community Health Services
09.2023 - Current
- Receive, review and dispense over 300 prescriptions daily
- Receive prescriptions from clinic providers and refill requests from patients and process them with accuracy and efficiency
- Help customers at pick-up, making sure that the prescriptions that we have filled for them are the ones that they are wanting, and making sure that the co-pays are correct and the Patient is able to afford them and if they have any questions or concerns that I can't answer that they are able to speak with the Pharmacist or their Provider before leaving the clinic
- Answer incoming phone calls from Providers and Patients and address any questions or concerns
- Communicate with Providers to verify medication dosages, and to get refills for Patients
- Work with computerized and automated systems for dispensing medications
- Check medication fills for completeness and accuracy before sending to the Pharmacist for final verification of the prescription
- Consult with insurance company representatives to complete claims processing and verify prior authorizations
- Complete paperwork, enter prescriptions and medical insurance and billing information, patients medical history and allergies into the Patients chart
- Maintain drug inventory levels by ordering necessary medications and supplies for the clinic and pharmacy
- Complete medication cycle counts weekly to keep inventory correct
- Manage inventory, rotate stock, and remove any expired or damaged drugs from the inventory
- Return any unused or ordered by mistake inventory in a timely matter in order for the pharmacy to receive full credit for these products
- Learning about 340B pricing and ordering for the clinic and pharmacy
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Certified Pharmacy Technician
Ingles Pharmacy
01.2016 - 09.2023
- Work with insurance companies to process prescription claims, resolve problems with prior authorizations and obtain payment
- Established and updated Patients profiles, including medication allergies, lists of medications and insurance details
- Assisted Pharmacist with clearing high volumes of problem prescriptions and customer questions to maintain optimal team efficiency
- Managed medication stocks, including daily cycle counts, rotating inventory and taking any out of date inventory out of the workflow and out of inventory
- Consult with Patients either by phone or in person to help assist them navigation the pharmacy systems so they can complete their refill requests
- Receive and dispense accurately over 300 prescriptions daily
- Check the medications for accuracy and completeness of all drug processing before sending to the Pharmacist for final verification
Education
High School Diploma -
Pierson High School
Sag Harbor, NY06.1986
Skills
- Confidentiality and HIPAA
- Operations support
- Regulatory compliance
- Manual and automated medication dispensing
- Drug inventory management
- Problem-solving skills
- Proper labeling procedures
- Medication dispensing
- Stocking shelves
- Verifying orders
- Quality assurance and control
- Patient confidentiality
- Point of sale systems proficiency
- Medication labels
- FDA drug safety guidelines
- Resolving customer issues
- Workflow optimization
- Drug storage procedures
- Receiving incoming supplies
- Supporting pharmacy operations
- HIPAA
- Pharmacy and customer records management
- Drug inventory control
- Insurance verification
- Labeling prescriptions
Timeline
Certified Pharmacy Technician
Western North Carolina Community Health Services
09.2023 - Current
Certified Pharmacy Technician
Ingles Pharmacy
01.2016 - 09.2023
High School Diploma -
Pierson High School
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