Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Job References:
Timeline
Generic

NATASHA J. DAVIS - SANTIAGO

IRONDEQUOIT,USA

Summary

Dependable Pharmacy Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Driven Pharmacy Technician with 20+ years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

28
28
years of professional experience

Work History

Certified Pharmacy Technician

Rite Aid Pharmacy
Rochester, NY
03.2023 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
  • Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Entered and processed patients' prescriptions into internal system.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Developed and implemented improvements to pharmacy organization system.

Pharmacy Technician

St. Mary Hospital
Rochester, NY
02.2023 - 05.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Collected co-payments or full payments from customers.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Pharmacy Technician

Metcare Rx
Rochester, NY
03.2021 - 09.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Counted, measured and compounded medications following standard procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Pharmacy Technician

Health Direct
Rochester, NY
07.2019 - 12.2019
  • Data Entry, RX Clarification, Assigned to Assistant Living Facilities to Phone in Orders, Pill Packing & Filling Rxs
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Certified Pharmacy Technician

Rite Aid now Walgreens
Rochester, NY
04.2007 - 07.2019
  • Lead Pharm Tech, Pharm Tech Trainer, Pharm Floater Tech, RX Clarification, Prior Auth Orders, Inventory, Outdates, Customer Service, Insurance Billing, Drug & Supply Ordering, Courtesy Delivery, Compounding & Pharmacy Remodeling
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted in preparation, distribution and storage of pharmaceuticals.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.
  • Reviewed and verified customer information and insurance provider information.
  • Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
  • Performed regular audits to maintain compliance with state regulations and company policies.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
  • Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
  • Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Resolved third-party billing, computer system and customer service issues.
  • Managed opening and closing duties for pharmacy.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Pharmacy Technician

Rochester General Hospital
Rochester, NY
07.2002 - 12.2006
  • Pharmacy Tech Courier, Filling Pixis Machines, Pharmacy Tech Trainer for Techs & Students, 2nd Lead of Narcotic Vault, 2nd Lead of RX Operation Room Tech (OR Tech) to Deliver IVs, Control Drips, Oral Tabs & Insulins
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Pharmacy Technician

Wegmans
Rochester, NY
09.2001 - 12.2001
  • Customer Service, Register, Refill Submissions, Data Entry, Outdates & Inventory
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.

Lead Pharmacy Technician

Drug Emporium (Vix Pharmacy)
Rochester, NY
11.1999 - 09.2001
  • Company Overview: (OUT OF BUSINESS)
  • Cashier now Pharmacy Technician, Customer Service, Refill Submissions, Lead Pharmacy Tech, Data Entry, Pharm Tech Trainer, Insurance Billing, Prior Auths, Inventory, Outdates, Drug & Supply Ordering
  • (OUT OF BUSINESS)
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
  • Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
  • Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
  • Counted, measured and compounded medications following standard procedures.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Expedited prescription refills requests by promptly contacting prescribers'' offices for authorization.
  • Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
  • Facilitated staff training sessions to ensure consistent adherence to industry standards and regulatory requirements.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Resolved third-party billing, computer system and customer service issues.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Packer

Diamond Packaging
Rochester, NY
07.1999 - 10.1999
  • Order Entry, Packing & Boxing
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed daily orders with expert picking and packing of shipments.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Expedited order processing by prioritizing tasks according to shipping deadlines.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.

Cashier/Inventory Associate/Stockperson

D & K
Rochester, NY
07.1998 - 07.1999
  • Company Overview: (OUT OF BUSINESS)
  • Register, Customer Service, Inventory, Outdates, Stock & Assistant in Bank Deposits
  • (OUT OF BUSINESS)
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.

Cashier/Food Expediter

K.F.C.
Rochester, NY
03.1997 - 07.1997
  • Company Overview: (CLOSED)
  • Customer Service, Register, Drive-Thru Attendant, Lobby Attendant, Meal Prepping Orders, Inventory & Outdates
  • (CLOSED)
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Upsold additional products and services to increase revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
  • Supported overall restaurant success by stepping in to assist other team members during peak service hours.
  • Ensured proper food handling practices were followed, maintaining strict adherence to company guidelines and local health codes.

Cashier/Stockperson

Odds N Ends
Rochester, NY
10.1996 - 03.1997
  • Company Overview: (OUT OF BUSINESS)
  • Customer Service, Register, Stock, Inventory & Outdates
  • (OUT OF BUSINESS)
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Upsold additional products and services to increase revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained cleanliness of stock rooms and warehouse spaces, ensuring adherence to company standards and creating an organized work environment.
  • Participated in physical inventory counts periodically, verifying the accuracy of electronic records against actual merchandise quantities on hand.
  • Checked and pulled defective or expired products from shelves.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Contributed to a positive work atmosphere through effective communication, teamwork, and problem-solving skills.
  • Collaborated with team members to unload shipments efficiently, minimizing delays in processing incoming goods.
  • Assisted in training new employees on proper stocking procedures, fostering a knowledgeable workforce committed to operational excellence.
  • Assisted in maintaining a safe working environment by adhering to safety guidelines and promptly addressing any hazards.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

GED -

Boces Workforce - Adult Learning G.E.D.
Rochester, NY
06.2025

Benjamin Franklin High School
Rochester, NY

Joseph C. Wilson Magnet High School
Rochester, NY

James Monroe Middle School
Rochester, NY

James P.B. Duffy #12
Rochester, NY

Skills

    Problem-solving skills

    Insurance Billing

    HIPAA Regulations

    Medication Dispensing

    Team Collaboration

    Filling Prescriptions

    Manual and automated medication dispensing

    Pharmaceutical Calculations

    Workflow Optimization

    Pharmacist support

    Drug storage procedures

    Pharmacy and customer records management

    Patient confidentiality

    Insurance Verification

    Drug Inventory Control

    Answering customer questions

    Confidentiality and HIPAA

    Drug safety

    Supply Restocking

    Drug Inventory Management

    Stocking shelves

    Medication labels

    Prescription Filling

    Medicare and Medicaid process

    Data Entry

    Attention to Detail

    Customer Service

    HIPAA Compliance

    Cash Register Operations

    Relationship Building

    Insurance processing

    Creative Thinking

    Prescription Filling and Labeling

    Resolving Complaints

    Medical Insurance Claims Processing

    Analytical Thinking

    Confidentiality Practices

    Inventory Tracking

    Employee Training

    Staff Leadership

    Certified Pharmacy Technician

Additional Information

Dear Management, I am a hard-working woman that has many years of customer service, retail, pharmacy experience. Despite my age :) I have been in this industry for a long time because it is something I admire doing. Once upon a time a pharmacist told me he saw "potential" in me and he is the reason why I am still a Pharmacy Technician. I owe it all to him and cry tears of joy when I mention him and til this day, he and I are friends. He is and will always be a top tier mentor. However I am willing to learn from others and adapt to everything except seafood. :) I am willing to learn from others and cope with diversity very well because it's important to me. I am a colorful and cheerful person and would love everyone around me to be the same way. I am currently looking for an opportunity to spread my beautiful and colorful wings into the beautiful country of Canada because I have started a new life and new beginning and would be honored if given an opportunity to become an addition within the company. I require a work sponsorship and I promise it will be worth it! I have many people that would be willing to vouch for me to inform you how great of a person I am and hard worker. The U.S. is my home but I am looking to branch out elsewhere and start a new life. I am available around the clock and have been known to cover shifts if available and train. I am currently learning French (again) and have a paid tutor to learn the language but am willing to learn from anyone that is patient and willing to help me out. I was fluent in Spanish but where I'm from we speak "Spanglish" which is mostly English and some Spanish. I love foreign languages, reading and learning new things. I truly hope you can find it in your heart and mind to consider me as an addition to your team. Whether it's pharmacy or a call center, I'm all for it. Thank you for your time and continued blessings.

Languages

English
Native or Bilingual
Spanish
Limited Working
French
Elementary

Job References:

Michael Koncilja: 585 - 615 - 3156 (Pharmacist)

LaVern Gladney - Brown: 585 - 694 - 1337 (Pharmacy Tech Supervisor)

Kally Mora: 585 - 319 - 1017 (Pharmacy Technician and Pharmacy Leader)

Amy Cheng: 716 - 481 - 6586 (Pharmacist) 

Richard L.: 585 - 261 - 7289 (Pharmacist)

Timeline

Certified Pharmacy Technician

Rite Aid Pharmacy
03.2023 - Current

Pharmacy Technician

St. Mary Hospital
02.2023 - 05.2023

Pharmacy Technician

Metcare Rx
03.2021 - 09.2021

Pharmacy Technician

Health Direct
07.2019 - 12.2019

Certified Pharmacy Technician

Rite Aid now Walgreens
04.2007 - 07.2019

Pharmacy Technician

Rochester General Hospital
07.2002 - 12.2006

Pharmacy Technician

Wegmans
09.2001 - 12.2001

Lead Pharmacy Technician

Drug Emporium (Vix Pharmacy)
11.1999 - 09.2001

Packer

Diamond Packaging
07.1999 - 10.1999

Cashier/Inventory Associate/Stockperson

D & K
07.1998 - 07.1999

Cashier/Food Expediter

K.F.C.
03.1997 - 07.1997

Cashier/Stockperson

Odds N Ends
10.1996 - 03.1997

GED -

Boces Workforce - Adult Learning G.E.D.

Benjamin Franklin High School

Joseph C. Wilson Magnet High School

James Monroe Middle School

James P.B. Duffy #12
NATASHA J. DAVIS - SANTIAGO