Joe Peterselli
Liberty,MO
Summary
Operations & Sales Leader with 4+ years of multi-unit management experience driving high-volume revenue, leading team development, and executing standard operating procedures. Proven track record of managing multi-million-dollar store volume, authoring comprehensive training modules, and enforcing rigorous KPI tracking. Seeking to transition expertise into corporate operations, account management, or B2B leadership.
Overview
10
10
years of professional experience
Work History
Home Solutions Director (Sales Manager)
Furniture Mall of Kansas & Missouri
Kansas City, Kansas
09.2025 - Current
- New Store Flagship Launch & Multi-Unit Execution: Directed operational setup, hiring workflows, and team onboarding during the high-stakes launch of a flagship regional facility, later expanding support across multiple store locations to streamline management teams.
- High-Volume Revenue & Performance Ownership: Drove multi-million-dollar sales volume by enforcing strict KPI tracking, metric accountability, and daily floor performance standards that maximized conversion and average ticket size.
- Operational Process & Training Architecture: Authored and implemented standard operating procedures (SOPs), onboarding curricula, and team accountability frameworks to eliminate operational friction and standardize excellence. Team Morale & Operational Accountability: Led daily team huddles and coaching sessions to maintain floor accountability, align staff on daily targets, and drive continuous improvement.
- Led strategic oversight of customer-facing operations, greeter networks, and hospitality/café teams, aligning departments to create cohesive, high-end client experiences.
- Resolved facility bottlenecks and aligned floor logistics as primary operational troubleshooter, ensuring profitability during peak volume periods.
- Collaborated with warehouse, administrative, and customer service teams to eliminate fulfillment bottlenecks and ensure frictionless post-sale client experiences.
Sales Manager
La-Z-Boy Furniture Galleries
Kansas City, Missouri
06.2023 - 09.2025
Promoted from Sales Associate to lead store sales operations, team development, and floor strategy, driving over $3M in annual store volume while maintaining individual top-tier sales performance.
- Leading from the Front: Balanced full store management responsibilities while maintaining personal accountability for $700,000+ in annual sales, cementing #1 all-time personal sales honors for the location.
- Team Development & Culture: Spearheaded hiring, onboarding, and continuous coaching for new sales specialists; cultivated a collaborative, high-energy environment built on accountability, peer support, and guest satisfaction.
- Data-Driven Strategy & KPI Tracking: Monitored daily, weekly, and monthly team KPIs, dynamically adjusting floor coverage, qualifying techniques, and follow-up strategies to consistently exceed revenue targets.
- Operational Problem-Solving: Served as the final escalation point for complex customer issues—resolving logistics delays, quality defects, and custom order discrepancies with creative solutions to preserve client trust and retention.
- Engagement & Incentives: Designed creative sales floor competitions and incentive structures that boosted team morale, improved quote conversion rates, and maintained momentum during non-peak periods.
- Cross-Functional Executive Alignment: Conducted weekly strategy sessions with senior leadership and regional managers to align floor operations with upcoming marketing campaigns, inventory shifts, and product launches.
Sales Associate
La-Z-Boy Furniture Galleries
Kansas City, MO
04.2022 - 09.2025
Consistently ranked among top individual producers regionally, building an extensive repeat client base through consultative selling, custom design services, and proactive follow-up.
- Top-Tier Revenue Generation: Delivered $500,000+ in annual personal sales, surpassing daily and monthly store targets and earning recognition for sales excellence.
- Consultative Design Selling: Partnered with clients to create customized home layouts through dedicated design consultations, elevating average order value and driving custom furniture sales.
- Clientele & Relationship Management: Developed a systematic personal outreach and follow-up strategy, establishing a loyal client base that generated consistent repeat business and referrals.
- Standout Career Achievements:
Accumulated $3M+ in lifetime personal sales during tenure.
Exceeded $100,000 in personal sales in a single month across many separate months.
Earned internal promotion to Sales Manager based on leadership potential and top performance.
Seafood/Meat Department Apprentice
Hyvee
Liberty, MO
12.2019 - 04.2022
- Department Operations & Inventory: Managed daily inventory levels, product rotation, and specialized customer orders while adhering to strict health, safety, and sanitation compliance standards.
- Training & Leadership: Took on informal leadership duties by training new team members, standardizing prep workflows, and ensuring seamless daily shift execution.
- Performance & Sales Growth: Collaborated with team members to optimize display cases and drive department performance, contributing to top-tier sales rankings within the company.
Deli Associate
Price Chopper
Kearney, Missouri
07.2018 - 12.2019
- Provided high-volume customer service, food preparation, inventory rotation, and transaction management in a fast-paced environment.
Cashie/Stocker
Pick N Save
Eagle River, WI
08.2016 - 06.2018
- Handled point-of-sale transactions, maintained store stocking levels, and assisted in training incoming staff.
Education
Some College (No Degree) - Business Management
Metropolitan Community College
Kansas City, MOSkills
Core Competencies & Skills
Operations & Leadership
- Multi-Unit Management & Operations
- Flagship Store Launch & Execution
- Standard Operating Procedures (SOPs)
- Team Development & Onboarding
- Performance & KPI Management
- Cross-Functional Leadership
- Strategic Planning & Execution
Sales & Client Relations
- High-Volume Revenue Generation
- Consultative B2B & Retail Sales
- Client Relationship Management
- Client Retention & Escalation Resolution
- Pipeline & Target Tracking
- Custom Design Solutions
Process & Administration
- Inventory Control & Logistics
- Training Program Architecture
- Quality Control & Compliance
- Workflow Optimization
- Data-Driven Performance Tracking
Software & Tools
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Enterprise POS Systems
- Windows Operating Systems
Timeline
Home Solutions Director (Sales Manager)
Furniture Mall of Kansas & Missouri
09.2025 - Current
Sales Manager
La-Z-Boy Furniture Galleries
06.2023 - 09.2025
Sales Associate
La-Z-Boy Furniture Galleries
04.2022 - 09.2025
Seafood/Meat Department Apprentice
Hyvee
12.2019 - 04.2022
Deli Associate
Price Chopper
07.2018 - 12.2019
Cashie/Stocker
Pick N Save
08.2016 - 06.2018
Some College (No Degree) - Business Management
Metropolitan Community College