Joe Rehders
Grand Prairie,TX
Summary
Knowledgeable with comprehensive background in assessing and resolving auto insurance claims. Efficiently managed evaluations, ensuring timely settlements and fostering positive client relationships. Demonstrated skills in damage assessment and negotiation, showcasing strong analytical and communication abilities.
Overview
13
13
years of professional experience
Work History
Auto Adjuster
QA Claims
06.2023 - Current
- Work from home writing repair estimates from photos, performing video inspections, negotiating with shops on all supplements while keeping the customer informed throughout the claims process.
Auto Adjuster
The Best Claims
03.2022 - 06.2023
- Inspect cars, trucks, RVs, travel trailers and heavy equipment for damage, write repair estimates and negotiate with repair facilities on all supplements.
Auto Appraiser
Independent Appraiser
03.2019 - 02.2022
- Inspect cars, trucks, RVs, travel trailers and heavy equipment for damage, write repair estimates and negotiate with repair facilities on all supplements.
NFIP Adjuster, Auto adjuster and Agent Advocate
Pilot Catastrophe Services, Inc
10.2012 - 12.2019
- Educated and informed the insured on the claims process, personally yielding higher customer service than targeted by company goals.
- Experience includes NFIP claims, auto, RV's, motorcycles representing Allstate Insurance.
- Maintained an "Outstanding" rating on the Allstate Client Evaluation Surveys.
- Operated a one-man drive-in automobile claim center
- Travel to adjust automobile claims for flood and hail storms.
- Utilize Xactimate, CCC One and office programs for insurance claims.
TTA Appraisal
01.2017 - 09.2017
- Contributed to reaching customer service satisfaction goals following Company protocol and providing exceptional customer service.
- Perform video inspections with insured and or shop
- Write estimates from photos and video following guidelines set up by each insurance company. Performing video inspections with the customers and maintaining excellent communication throughout the claim process.
- Make sure all supplement request that come in are assigned to the original appraiser or completing while making sure all supporting docs are in the file.
- Organized and prioritized time sensitive projects and claims, including Total Loss vehicle claims and catastrophe claims.
- Evaluated claims to ensure validity and negotiate settlement value
Skills
- Estimating repair costs
- Vehicle inspection
- Damage assessment
- Auto repair estimation
- Multi-line phone system
Timeline
Auto Adjuster
QA Claims
06.2023 - Current
Auto Adjuster
The Best Claims
03.2022 - 06.2023
Auto Appraiser
Independent Appraiser
03.2019 - 02.2022
TTA Appraisal
01.2017 - 09.2017
NFIP Adjuster, Auto adjuster and Agent Advocate
Pilot Catastrophe Services, Inc
10.2012 - 12.2019
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