Jo E. Rengifo Rodriguez
Eagle Mountain,UT
Summary
Experienced professional with expertise in customer service and team coordination. Skilled in managing daily operations, maintaining high standards of cleanliness and cash handling. Proven ability to monitor and evaluate performance, ensuring compliance with protocols. Strong communication and problem-solving skills. Knowledgeable in data management and report generation, with a focus on accuracy and efficiency.
Overview
9
9
years of professional experience
Work History
Professional House Cleaner
Self-employeed
01.2024 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
Professional Home Cleaner
Silver Cleaning
01.2022 - 12.2023
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Demonstrated punctuality and reliability by consistently arriving on time for scheduled appointments, instilling trust and confidence in clients.
- Disinfected and mopped all the house spaces to keep facilities sanitary and clean.
- Collaborated with team members to complete cleaning works efficiently and effectively.
Local Case Manager for At-Risk Seniors
Ministry of Women and Vulnerable Populations
06.2020 - 12.2020
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Collaborated with cross-functional teams to develop and implement effective support strategies.
- I conducted calls, visits, and follow-ups with all assigned older adults to ensure their well-being.
- Conducted regular follow-ups with customers to ensure their issues were fully resolved.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
Site Coordinator – Huancabamba | PRONABEC EXAM
CCR CUORE SAC
11.2019 - 12.2019
- Coordinate with representatives from various institutions supporting the ENP to ensure that the services provided align with established guidelines.
- Ensure the security and confidentiality of the evaluation instruments.
- Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
- Monitor the Local Lead Coordinator, Local Supervisor, IT Specialist, and Test Administrators/Guides under my supervision, ensuring they oversee their assigned classrooms on the exam day while complying with and verifying adherence to PRONABEC’s established protocols.
- Supervised crew of over 50 employees.
Economic and Social Specialist Assistant III
National Institute of Statistics and Informatics
09.2019 - 10.2019
- Promote the recruitment process for test administrators, guides, and IT operators.
- Review and evaluate applicants' CVs for the positions of test administrator and guide, ensuring they meet MINEDU’s required profile.
- Administer and grade the pre-selection exam for applicants.
- Develop training materials and conduct training sessions for test administrators and guides, following the official training guide and evaluation criteria set by MINEDU.
- Supervise and monitor Local Coordinator Assistants under my supervision (4), ensuring they oversee their assigned classrooms (10) on exam day while complying with and verifying adherence to MINEDU’s established protocols.
Process Auditor – Sales Room at Los Portales
Data Advance SAC
07.2019 - 09.2019
- Increased cross-functional collaboration by communicating audit findings to relevant departments.
- Ensure compliance with customer service protocols established by the company for the Commercial Intelligence Manager.
- Record visits to sales rooms and document any incidents.
- Prepare daily reports on employee performance issues and incidents.
Economic and Social Specialist Assistant III - LC
National Institute of Statistics and Informatics
06.2019 - 07.2019
- Followed all company policies and procedures to deliver quality work.
- Promote the recruitment process for test administrators, guides, and IT operators.
- Review and evaluate applicants' CVs for the positions of test administrator and guide, ensuring they meet MINEDU’s required profile.
- Administer and grade the pre-selection exam for applicants.
- Develop training materials and conduct training sessions for test administrators and guides, following the official training guide and evaluation criteria set by MINEDU.
- Supervise and monitor Local Coordinator Assistants under my supervision (4), ensuring they oversee their assigned classrooms (40) on exam day while complying with and verifying adherence to MINEDU’s established protocols.
Process Auditor – Sales Room at Los Portales
Data Advance SAC
02.2019 - 05.2019
- Conduct induction sessions for new auditors at the CAPARO and SOL DE PIURA booths.
- Ensure compliance with customer service protocols established by the company for the Commercial Intelligence Manager.
- Record visits to sales rooms and document any incidents.
- Prepare daily reports on employee performance issues and incidents.
Economic and Social Specialist Assistant III
National Institute of Statistics and Informatics
08.2018 - 11.2018
- Followed all company policies and procedures to deliver quality work.
- Conduct first and second visits and interviews with the principals of each assigned educational institution.
- Administer evaluation instruments, application tools, and auxiliary instruments to collect the necessary information for performance evaluation.
- Compile and consolidate collected data for submission to the Team Leader for delivery to each UGEL.
Local Coordinator
National Institute of Statistics and Informatics
06.2018 - 07.2018
- romote the recruitment process for test administrators, guides, and IT operators.
- Review and evaluate applicants' CVs for the positions of test administrator and guide, ensuring they meet MINEDU’s required profile.
- Administer and grade the pre-selection exam for applicants.
- Develop training materials and conduct training sessions for test administrators and guides, following the official training guide and evaluation criteria set by MINEDU.
- Supervise and monitor Local Coordinator Assistants under my supervision (4), ensuring they oversee their assigned classrooms (10) on exam day while complying with and verifying adherence to MINEDU’s established protocols.
Job Search Advisory Consultant
Employment Center – DRTPE
04.2018 - 06.2018
- Provide individual job search counseling to beneficiaries as needed.
- Visit training institutions and coordinate the provision of job search advisory services and workshops.
- Conduct ABE workshops, including "Discovering Our Work Capabilities," "Tools for Creating a Successful Resume," and "How to Successfully Navigate the Hiring Process," for Employment Center beneficiaries and requesting institutions.
- Record workshop and beneficiary participation data in the SILNET job placement system.
- Generate and submit monthly reports on goal achievement in SILNET.
Process Auditor – Sales Room at Los Portales
Data Advance SAC
06.2017 - 01.2018
- Ensure compliance with customer service protocols established by the company for the Commercial Intelligence Manager.
- Observe and evaluate the daily performance of the Commercial Intelligence Manager.
- Record visits to sales rooms and document any incidents.
- Prepare daily reports on employee performance issues and incidents.
Local Coordinator Assistant
National Institute of Statistics and Informatics
08.2017 - 09.2017
- Disseminate the call for applications for examiners, guides, and IT operators.
- Review and assess the supporting documents in applicants’ résumés for the positions of examiner and guide, ensuring compliance with MINEDU requirements.
- Administer and grade the pre-selection exam for applicants.
- Develop training materials and conduct training sessions for examiners and guides, following the MINEDU evaluation criteria.
- Supervise and monitor assigned classrooms on the day of the Teacher Evaluation.
- Ensure proper execution of duties by examiners, guides (20 under my supervision), and IT operators, guaranteeing the correct administration of the teacher evaluation.
Labor Linkage Specialist
Employment Center – DRTPE
10.2015 - 03.2016
- Followed all company policies and procedures to deliver quality work.
- Visit companies to promote the Job Placement Service provided by the Employment Center.
- Coordinate with companies interested in conducting recruitment processes through the Job Bank.
- Assist beneficiaries by classifying them according to their work experience and skills.
- Publish job openings, review applications, and filter résumés, forwarding suitable candidates to hiring companies and tracking their recruitment process.
- Register applicant and placement data in the SILNET labor intermediation system.
- Generate SILNET reports on goal fulfillment and submit monthly reports.
Education
Bachelor’s Degree in Psychology - Psychology
Universidad Cesar VAllejo
Piura, Peru02-2016
Skills
- Customer service and Support
- Cleaning and organizing
- Sanitizing skills
- Empathy and patience
- Teamwork and collaboration
- Attention to Detail
- Cash Handling and Cash Register Reconciliation
- Problem-Solving and Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Professional House Cleaner
Self-employeed
01.2024 - Current
Professional Home Cleaner
Silver Cleaning
01.2022 - 12.2023
Local Case Manager for At-Risk Seniors
Ministry of Women and Vulnerable Populations
06.2020 - 12.2020
Site Coordinator – Huancabamba | PRONABEC EXAM
CCR CUORE SAC
11.2019 - 12.2019
Economic and Social Specialist Assistant III
National Institute of Statistics and Informatics
09.2019 - 10.2019
Process Auditor – Sales Room at Los Portales
Data Advance SAC
07.2019 - 09.2019
Economic and Social Specialist Assistant III - LC
National Institute of Statistics and Informatics
06.2019 - 07.2019
Process Auditor – Sales Room at Los Portales
Data Advance SAC
02.2019 - 05.2019
Economic and Social Specialist Assistant III
National Institute of Statistics and Informatics
08.2018 - 11.2018
Local Coordinator
National Institute of Statistics and Informatics
06.2018 - 07.2018
Job Search Advisory Consultant
Employment Center – DRTPE
04.2018 - 06.2018
Local Coordinator Assistant
National Institute of Statistics and Informatics
08.2017 - 09.2017
Process Auditor – Sales Room at Los Portales
Data Advance SAC
06.2017 - 01.2018
Labor Linkage Specialist
Employment Center – DRTPE
10.2015 - 03.2016
Bachelor’s Degree in Psychology - Psychology
Universidad Cesar VAllejo
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