Joe Ryan Jr
Commerce Township,MI
Summary
Dedicated professional specializing in member support and training. Adept at analyzing performance metrics to identify trends and mentor junior staff, ensuring continuous improvement in service delivery and team collaboration.
Overview
36
36
years of professional experience
Work History
Joint Activity Representative
General Motors, GM
Detroit-Hamtramck Factory Zero, Detroit, MI
07.2013 - Current
- Monitor joint training initiatives & programs
- Facilitates monthly team-meetings
- Developed training programs for members fostering knowledge retention and skill development.
- Analyze performance metrics, identifying trends to refine service delivery strategies.
- Mentor junior representatives, promoting professional growth and a collaborative team environment.
Safety Representative
General Motors, GM
Detroit-Hamtramck, Detroit, MI
01.2000 - 07.2013
- Provided workplace safety, regulatory compliance (e.g., MIOSHA/OSHA)
- Investigated approximately 100 incidents and accidents monthly
- Conducted risk assessments and delivered training, and auditing
- Delivered worker concerns timely and efficiently to management
Team Leader
General Motors, GM
Lake Orion Plant, Lake Orion, MI
03.1990 - 06.2000
- Provided clear communication to team members.
- Provided strategic direction to team.
- Cultivated a positive culture to help foster innovation and ensure high-level of accountability.
- Motivated and inspired team to produce exceptional work
- Managed and provided more than 200 calls, emails and member support daily.
Education
High School Diploma -
Northwestern High School
Flint, MI06.1978
Skills
- Member support
- Goal-oriented mindset
- Customer relations
- Quarterly reports proficiency
- Records management
- Training & Development
- Team Leader
Timeline
Joint Activity Representative
General Motors, GM
07.2013 - Current
Safety Representative
General Motors, GM
01.2000 - 07.2013
Team Leader
General Motors, GM
03.1990 - 06.2000
High School Diploma -
Northwestern High School