JOE SANCHEZ
Sylmar,California
Summary
Qualified Social Media Specialist with solid background in managing and optimizing social media channels. Successfully developed and executed social media campaigns that enhanced brand visibility and engagement. Demonstrated expertise in content creation and analytics to drive audience growth.
Overview
8
8
years of professional experience
Work History
Social Media Specialist
Straight Smile LLC
04.2020 - Current
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Increased brand awareness by developing and executing effective influencer marketing campaigns.
Customer Service
Noble House Home Furniture
04.2018 - 04.2020
- Resolve product and service complaints and answer task-related inquiries
- Managed invoicing spreadsheets for multiple vendors that product was distributed to
- Acquired in-depth product information to provide knowledgeable responses to diverse questions to increase customer satisfaction
Sales Associate
Nordstrom
04.2017 - 03.2018
- Worked alongside retail representatives to enhance product presentations and advertising collateral
- Increased sales by offering advice on purchases and promoting additional products
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Education
Business Marketing
UNIVERSITY OF NEW MEXICO
Albuquerque, New MexicoSkills
- Marketing tools
- Audience outreach
- Call center experience
- Customer service excellence
- Social media expert
- Branding
- Customer Support
- Communications management
- Team building
Communication Skills
Engaged communications between multiple departments to help deliver support and resolve issues to drive customer satisfaction and skillfully coordinated resources to keep operations smooth and boost team productivity.
Timeline
Social Media Specialist
Straight Smile LLC
04.2020 - Current
Customer Service
Noble House Home Furniture
04.2018 - 04.2020
Sales Associate
Nordstrom
04.2017 - 03.2018
Business Marketing
UNIVERSITY OF NEW MEXICO
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