Oluwatobi Ayodeji
Houston
Summary
Dedicated and compassionate professional with over 8 years of experience in customer service and HR support roles. Skilled in managing sensitive information, resolving customer inquiries with care and efficiency, and supporting organizational goals through effective communication and problem-solving. Seeking to leverage my interpersonal skills and administrative expertise in a remote or hybrid customer support or HR role where I can contribute to team success and provide meaningful support to clients or staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR personnel
Livingmind Project Inc
Houston
12.2024 - 05.2025
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
- Coordinated office moves and renovations, successfully minimizing downtime and disruptions to workflow
- Implemented new software systems for project management, resulting in improved team collaboration and productivity
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Prepared reports on office expenses, budget variances, and operational performance for senior management review
- Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
- Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
- Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
Technical Support Representative
Conduent
Houston
04.2024 - 03.2025
- Provided technical support to customers via phone, email, and chat, troubleshooting hardware and software issues
- Documented all customer interactions and solutions in a detailed ticketing system for future reference
- Performed remote diagnostics and troubleshooting to identify root causes of technical problems
- Demonstrated strong problem-solving skills by analyzing error logs, system configurations, and network settings
- Provided step-by-step instructions to customers on how to resolve common software installation issues
- Delivered exceptional customer service by actively listening to customer concerns and empathizing with their frustrations
- Maintained a high level of professionalism while handling difficult or irate customers, de-escalating tense situations effectively
- Participated in regular training sessions to stay updated on new products, features, and troubleshooting techniques
- Assisted in testing new software releases before they were deployed to ensure compatibility with existing systems
Customer Service Specialist
Randstad
Remote
08.2021 - 10.2023
- Company Overview: Remote customer service provider
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Maintained detailed records of all customer interactions in CRM system for future reference and analysis
- Remote customer service provider
Front Desk Concierge
American Hospitality
Houston
05.2019 - 07.2020
- Greeted and welcomed guests in a professional and friendly manner, providing exceptional customer service
- Managed guest check-ins and check-outs efficiently, ensuring accuracy of information and timely processing
- Answered phone calls promptly, addressing inquiries and resolving issues to maintain high levels of guest satisfaction
- Scheduled appointments for guests with various hotel amenities such as spa services, dining reservations, and transportation arrangements
- Maintained an organized front desk area by managing guest requests, messages, packages, and deliveries
- Assisted guests with special needs or requests by coordinating with other departments to ensure their comfort and satisfaction
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Collaborated with housekeeping staff to prioritize room cleaning based on guest preferences and arrival/departure times
Education
Bachelor's degree - Communications
College of Staten Island CUNY
Staten Island, NY03.2022
Skills
- Time management
- Software troubleshooting
- Technical support
- IT support
- Active Directory
- Customer service
- Operating systems
- Microsoft Windows Server
- Typing
- Computer networking
- Microsoft Office
- Computer hardware
- MacOS
- Computer skills
- Analysis skills
- VPN
- Windows
- Communication skills
- IT
- Help desk
- Live chat
- Data entry
- Computer science
Certification
Driver's License
Additional Information
Type 70wpm, Quick Learner, Excellent Personality, Work well with others, Bilingual: Native Language (Yoruba) & English
Timeline
HR personnel
Livingmind Project Inc
12.2024 - 05.2025
Technical Support Representative
Conduent
04.2024 - 03.2025
Customer Service Specialist
Randstad
08.2021 - 10.2023
Front Desk Concierge
American Hospitality
05.2019 - 07.2020
Bachelor's degree - Communications
College of Staten Island CUNY