Joe Tedder
Falkville,AL
Summary
Dedicated Customer Service Representative with a strong background in managing customer inquiries and resolving complaints. Proven ability to maintain accurate records and provide product knowledge, ensuring seamless service delivery and high levels of customer satisfaction.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Self-employeed
Falkville, Alabama
05.2015 - Current
- Managed customer inquiries through various communication channels.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of client interactions and transactions.
- Provided product information to assist customers in decision-making.
- Collaborated with suppliers to ensure seamless service delivery.
Customer Service Representative
Direct TV
Madison, Alabama
05.2005 - 05.2015
- Managed customer inquiries through various communication channels.
- Resolved customer complaints by providing effective solutions and support.
- Maintained accurate records of client interactions and transactions.
- Provided product information to assist customers in decision-making.
- Collaborated with suppliers to ensure seamless service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Basic
Fairview High School
Fairview AlSkills
- Product knowledge
- Complaint resolution
- Order processing
- Communication strategies
- Customer engagement
- Conflict resolution
- Active listening
- Credit card payment processing
Timeline
Customer Service Representative
Self-employeed
05.2015 - Current
Customer Service Representative
Direct TV
05.2005 - 05.2015
Basic
Fairview High School