Joe Troutt
Richland Hills
Summary
Contract Specialist with proven expertise in managing MPS contracts and optimizing billing processes at The Stewart Organization and Denitech Corporation (Xerox). Skilled in Microsoft Office and adept at collaborating with sales teams to enhance operational efficiency and customer satisfaction. Strong interpersonal abilities facilitate effective partnerships and prompt problem resolution.
Overview
20
20
years of professional experience
Work History
Contract Specialist
The Stewart Organization
Irving
04.2019 - Current
- Facilitate billing of purchases, leases and generation of maintenance contracts for multiple customers for The Stewart Organization's customers
- Prepare invoices for mailing to customers and organize lease paperwork to forward to our leasing partners
- Coordinate with team members to resolve workload demands
Contract Specialist
Denitech Corporation
Coppell
04.2014 - 04.2019
- Set up and manage MPS and MFP contracts using E-Automate software; run reports and troubleshoot problems using E-Views; provide paperwork and assist reps with issues when necessary.
Inventory Specialist
Denitech Corporation
Coppell
12.2009 - 04.2014
- Monitor orders from order processing and order mainframes and/or accessories from Xerox or sister companies (backup); handle all lease returns to the leasing company; prepare POs for toner orders.
Order Processor and Billing Specialist
Denitech Corporation
Irving and Coppell
12.2005 - 12.2009
- Process all billing for Dallas office; work with sales admin in obtaining leasing approvals.
- Worked in various capacities with Danka Office Imaging and Southwestern Bell/ AT&T in customer service capacities
Education
Computer Information Systems - General Study -
DeVry University
Irving, TX01.1998
General Study -
Tarrant County College
Hurst, TX01.1996
Skills
- Detail oriented
- Knowledge of copier industry and general business procedures
- Microsoft Office - especially Word and Excel
- Interpersonal skill set: I enjoy working with sales reps to help deals go smoothly
Languages
English, some understanding of Spanish but not fluent
Awards
Admin of the Quarter, Multiple awards in various years, Admin Above & Beyond, Multiple awards in various years, Leadership Development Program - 2018, Chosen for Denitech’s Leadership Development Program in 2018
Accomplishments
- Chosen for Denitech's Leadership Development Program in 2018
- Admin of the Quarter - multiple awards in various years
- Admin Above and Beyond - multiple awards in various years
Timeline
Contract Specialist
The Stewart Organization
04.2019 - Current
Contract Specialist
Denitech Corporation
04.2014 - 04.2019
Inventory Specialist
Denitech Corporation
12.2009 - 04.2014
Order Processor and Billing Specialist
Denitech Corporation
12.2005 - 12.2009
Computer Information Systems - General Study -
DeVry University
General Study -
Tarrant County College
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