Joe Anna Vasquez
McAllen
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Team Lead
Loomis Armored
Pharr
08.2024 - Current
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Cashier
Spirit Halloween LLC
McAllen
08.2023 - 11.2023
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained new team members in cash register operation, stock procedures, and customer services.
Shipping and Receiving Lead
Bed Bath & Beyond
McAllen
05.2022 - 06.2022
- Managed daily operations of branch, order fulfillment and customer service.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Accepted, processed and quickly filled orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
Fraud Super-Agent
ACT
Harlingen
08.2021 - 04.2022
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Scrutinized incidents in which insurance or credit card fraud was alleged to have occurred.
- Conducted investigative research and analysis to resolve billing discrepancies and computed reserve funds for client rebate discounts.
Sales Associate
956 Barber Supply
Mission
03.2020 - 06.2021
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Shipping and Receiving Associate
DD's Discount
McAllen
08.2018 - 05.2020
- Organized storage areas to maximize movement efficiency and minimize labor.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Reported delays, accidents or other traffic and transportation situations.
Receiving Lead
Burlington Coat Factory Distribution Center
McAllen
10.2016 - 02.2018
- Organized storage areas to maximize movement efficiency and minimize labor.
- Palletized boxes to streamline movement and shipment.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Logged unit quantities and entered data within inventory database to facilitate records maintenance.
- Resolved conveyor system issues by clearing jams and blockages.
- Protected furniture by disassembling easily damaged parts, detaching headboards from bed frames and securing loose or unstable components.
- Contributed ideas on ways to improve or optimize warehousing procedures.
Customer Service Associate
Walmart SuperCenter
Mission
03.2012 - 08.2016
- Shared detailed information regarding options to help customers make decisions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Associate of Business Administration -
Southern Careers Institute Inc
Pharr, TX09.2021
Medical Billing And Coding -
The College of Health Care Professions
McAllen, TX12.2020
High School Diploma -
Premier High School
McAllen, TX08.2019
Skills
- Able to lift 50 lbs
- Receiving reports
- Barcode scanner use
- Safety and compliance
- Training and development
- Flexible
- Friendly, positive attitude
- Working collaboratively
- Basic math
- Shipping and receiving
- Quality Improvement
- Training
- Microsoft Office
- Team management
- Effective communication
- Problem-solving
Timeline
Team Lead
Loomis Armored
08.2024 - Current
Cashier
Spirit Halloween LLC
08.2023 - 11.2023
Shipping and Receiving Lead
Bed Bath & Beyond
05.2022 - 06.2022
Fraud Super-Agent
ACT
08.2021 - 04.2022
Sales Associate
956 Barber Supply
03.2020 - 06.2021
Shipping and Receiving Associate
DD's Discount
08.2018 - 05.2020
Receiving Lead
Burlington Coat Factory Distribution Center
10.2016 - 02.2018
Customer Service Associate
Walmart SuperCenter
03.2012 - 08.2016
Associate of Business Administration -
Southern Careers Institute Inc
Medical Billing And Coding -
The College of Health Care Professions
High School Diploma -
Premier High School