Charlie Miller
Champaign,IL
Summary
Seasoned Freight Flow Lead known for unmatched productivity and efficiency in task completion. Specialized skills in inventory management, logistics coordination, and supply chain optimization support role excellence. Strong problem-solving abilities, effective communication, and teamwork are top soft skills that enhance performance in fast-paced environments. Committed to maintaining smooth operations and meeting tight deadlines without compromising quality. Puts the teammate first and willing to go the extra mile to make sure that those teammates understand the Operational processes of the DSG brand
Overview
11
11
years of professional experience
Work History
Freight Flow Lead
Dicks House of Sport
Champaign, Illinois
08.2023 - Current
- Directed and coordinated activities of associates to ensure all merchandise was received, stocked, and replenished on the sales floor in an efficient manner.
- Monitored stockroom organization and alerted management of any discrepancies or errors in inventory levels.
- Assisted with unloading trucks, stocking shelves, organizing merchandise displays, and maintaining a clean work environment.
- Trained new staff members on proper freight handling techniques and procedures.
- Resolved customer complaints quickly and efficiently by providing effective solutions.
- Collaborated with other departments within the organization such as merchandising teams to maximize efficiency of store operations.
- Inspected incoming deliveries to verify accuracy against purchase orders.
- Implemented best practices for loading and unloading trailers in order to minimize damage risks.
- Maintaining the TIME process board
- Supervised team members during peak periods when additional help was needed.
- Processing claims and store transfers
- Used boards and pallets to stack freight at designated locations.
- Assisting and or lead the training on new Ops teammates
- Inspected and reported or repaired damaged cargo.
- Entered shipment details into database.
- Verified shipping labels as orders came in.
- Maintained cleanliness and safety standards in the work area.
- Coordinated with team members to efficiently organize the loading dock area.
- Followed company policies and procedures for handling hazardous materials.
- Performed manual lifting and moving of heavy objects on a regular basis.
- Collaborated with supervisors to identify improvements in shipping and receiving processes.
Ship From Store Teammate
Dicks Sporting Good
Champaign, IL
08.2022 - 08.2023
- Picked online orders in a timely manner
- Packaged picked orders so that when the athlete received their packaged it was not damaged
- Checked orders to make sure that what the athlete ordered, they received
- Worked with FedEx to make sure that daily pickups were on time and if we needed an extra pickup , that decision was made.
- Took care of athlete complaints if and when something was sent out wrong.
- Worked with other departments when items could not be found
- Took care of BOPIS orders within the time frame that was set by corporate
- Completed day-to-day duties accurately and efficiently.
Fresh Produce Manager
Meijer
Urbana, IL
10.2020 - 05.2022
- Conducted regular stock takes of fresh produce to ensure accurate inventory levels.
- Developed and implemented strategies to reduce waste of fresh produce items.
- Trained, mentored and supervised new staff in proper handling techniques for fresh produce.
- Ensured that all food safety regulations were adhered to while handling and storing fresh produce items.
- Organized the rotation of products on shelves to maximize product visibility and sales.
- Monitored customer feedback regarding quality of fresh produce items and took corrective action as needed.
- Created attractive displays of fresh fruits, vegetables, herbs and other perishable items in store aisles.
- Maintained records of deliveries, pricing information and invoices for all purchases made.
- Inspected incoming shipments for quality assurance purposes before accepting them into the store.
- Ensured that all perishables were stored at appropriate temperatures according to industry standards.
- Researched new products available in the market and kept up-to-date with current trends.
- Prepared weekly reports outlining sales figures, inventory levels, throwaway and donations
- Held regular meetings with departmental staff members to discuss performance objectives and expectations.
- Performed daily walkthroughs throughout the store premises ensuring cleanliness, orderliness, safety standards are met.
- Received produce deliveries and unloaded produce.
- Trained and coached new team members.
- Assisted customers with produce questions and special orders.
- Replenished, rotated and culled displays several times daily.
- Trimmed, washed, and bundled produce.
- Lead by example and took responsibility for all actions drive culture of performance excellence.
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
- Provided clear, attractive and consistent signage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Merchandise Manager
Meijer
Urbana, IL
03.2019 - 10.2021
- Monitored store performance metrics such as profit margins, sales volume.
- Provided training and guidance to junior staff members on merchandising techniques.
- Ensured compliance with all applicable laws related to retail operations.
- Performed regular audits of merchandise stock in order to detect shrinkage.
- Implemented policies and procedures pertaining to product returns and exchanges.
- Assisted customers in locating desired items within the store or online.
- Assigned tasks and monitored progress of subordinates on a daily basis.
- Supervised staff in the selection, pricing, and stocking of merchandise.
- Maintained inventory control systems to ensure accurate stock levels.
- Executed multiple projects simultaneously, coordinating, and prioritizing tasks.
- Guided the layout and organization of merchandise in-store, optimizing space for product visibility and customer flow.
- Managed inventory levels across multiple channels to ensure product availability and minimize overstock.
- Trained and supervised merchandising staff, fostering a team-oriented environment focused on performance and development.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Reviewed supply levels and aging inventory to forecast purchasing needs.
- Set up and maintained the garden center
- Set and maintained the toy isle for Christmas
Pricing Teammate
Meijer
Urbana, IL
12.2013 - 03.2019
- Reviewed and updated pricing data to ensure accuracy of customer pricing information.
- Created and maintained documentation of all price changes and communicated updates to the sales team.
- Set the weekly Ad
- Did weekly price changes throughout the entire store
- Marked down weekly clearance and moved to where customers could find it effectively
- Operated equipment such as box cutters, hand jacks, tape guns and scanners in alignment with company guidelines.
- Greeted customers and delivered excellent customer service to promote sales and repeat business.
- Maintained proper signage for product displays
- Addressed pricing discrepancies by researching original price and fixing inaccurate information.
Education
Certification of Management -
Meijer Management Training Program
Urbana, IL08-2018
Some College (No Degree) - Criminal Justice
Parkland College
Champaign, ILSkills
- Pallet Jack Operation
- Load Planning
- Stock control
- Warehouse Operations
- Shipping and receiving
- Order Picking
- Documentation verification
- Freight Processing
- Handheld Scanners
- Package handling
- Able to lift 50 lbs
- Hand-Eye Coordination
- Package labeling
- Truck loading and unloading
- Freight tracking
- Dashboard knowledge
- Sim dashboard
- Microsoft teams
- Workday
- DSG home plate
Timeline
Freight Flow Lead
Dicks House of Sport
08.2023 - Current
Ship From Store Teammate
Dicks Sporting Good
08.2022 - 08.2023
Fresh Produce Manager
Meijer
10.2020 - 05.2022
General Merchandise Manager
Meijer
03.2019 - 10.2021
Pricing Teammate
Meijer
12.2013 - 03.2019
Certification of Management -
Meijer Management Training Program
Some College (No Degree) - Criminal Justice
Parkland College