Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Assessment for Management
Generic

Heather Ysbrand

Augusta,GA

Summary

Dynamic professional with a proven track record at Dick's Sporting Goods, excelling in freight flow optimization and inventory management. Skilled in shipping and receiving, I foster teamwork and problem-solving to enhance operational efficiency. Recognized for driving process improvements that significantly reduced product damage during transportation.

Knowledgeable Freight Flow Lead with proven ability to streamline logistics processes and improve supply chain efficiency. Successfully managed teams to optimize freight handling and inventory flow. Demonstrated expertise in problem-solving and operational management.

Overview

19
19
years of professional experience

Work History

Freight Flow Lead

Dick's Sporting Goods
10.2021 - Current
  • Assisted in coordinating freight flow to optimize warehouse operations.
  • Supported inventory management by tracking incoming and outgoing shipments.
  • Learned safety protocols to ensure compliance during loading and unloading processes.
  • Collaborated with team members to maintain accurate shipping documentation.
  • Optimized loading processes to minimize product damage during transportation.
  • Identified opportunities for process improvements, driving innovations that led to greater efficiency within the department.

Assistant Customer Service Manager

Bass Pro Shops
09.2010 - 03.2020
  • Led team in delivering exceptional customer service experiences, enhancing overall satisfaction and loyalty.
  • Developed training programs for staff, improving product knowledge and service efficiency.
  • Implemented operational improvements, streamlining processes to reduce customer wait times.
  • Monitored performance metrics, ensuring adherence to company standards and continuous improvement initiatives.
  • Coordinated scheduling and staffing, optimizing resource allocation during peak business periods.
  • Resolved escalated customer inquiries effectively, maintaining positive relationships and brand reputation.

Waitress

Applebee's Neighborhood Grill & Bar
06.2006 - 01.2009
  • Delivered exceptional customer service, fostering positive dining experiences and encouraging repeat business.
  • Managed multiple tables efficiently, ensuring timely service and attention to guest needs.
  • Assisted in training new staff on menu items, service standards, and operational procedures.
  • Collaborated with kitchen staff to streamline order delivery and enhance communication during peak hours.

Education

Bachelor's in Computer Science - Computer Programming

Augusta Technical College
Augusta, GA
05-2026

High School Diploma -

Arrowhead Christain Academy
Redlands
04-2005

Skills

  • Order picking
  • Shipping and receiving
  • Warehouse operations
  • Pallet jack operation
  • Loading and unloading
  • Package labeling
  • Freight processing
  • Trailer unloading
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management

Accomplishments

Teammate of the Month

Assessment for management

Timeline

Freight Flow Lead

Dick's Sporting Goods
10.2021 - Current

Assistant Customer Service Manager

Bass Pro Shops
09.2010 - 03.2020

Waitress

Applebee's Neighborhood Grill & Bar
06.2006 - 01.2009

Bachelor's in Computer Science - Computer Programming

Augusta Technical College

High School Diploma -

Arrowhead Christain Academy

Assessment for Management

I passed the assessment to become an assist manager. I am now just waiting for a leadership role to open up.

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Heather Ysbrand