Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Breanna Zientara

Guilderland

Summary

Dynamic Freight Flow Lead at Going Going Gone By Dicks, recognized for enhancing on-time deliveries and optimizing shipping processes. Proven expertise in warehouse operations and strong problem-solving abilities, complemented by a commitment to teamwork and reliability. Developed training programs that improved team efficiency and reduced shipment errors, driving operational success.

Professional logistics leader prepared for key role in optimizing freight operations. Demonstrates strong focus on team collaboration and achieving results. Skilled in inventory management, process improvement, and effective communication. Known for reliability and adaptability in dynamic environments.

Knowledgeable Freight Flow Lead with proven ability to streamline logistics processes and improve supply chain efficiency. Successfully managed teams to optimize freight handling and inventory flow. Demonstrated expertise in problem-solving and operational management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Freight Flow Lead

Going Going Gone By Dicks
12.2022 - Current
  • Assisted clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks and answering employee questions.
  • Boosted on-time deliveries by consistently analyzing performance metrics and identifying areas for improvement.
  • Developed comprehensive training programs for new hires, ensuring efficient integration into the team and thorough understanding of job responsibilities.
  • Resolved logistical challenges swiftly, minimizing potential disruptions to freight flow operations.
  • Optimized loading processes to minimize product damage during transportation.
  • Oversaw daily inbound/outbound shipments, ensuring timely processing and accurate documentation.
  • Monitored cashier money handling procedures and assisted with scan system procedures.
  • Enhanced freight flow efficiency by implementing strategic scheduling and routing plans.
  • Reduced shipment errors by closely monitoring inventory levels and addressing discrepancies promptly.
  • Loaded and unloaded trucks.
  • Packed items to meet shipping requirements.
  • Operated computer systems to track shipments to improve efficiency and accuracy.

Omni Lead

Goin Going Gone By Dicks
12.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Assistant Produce Manager

TOPS MarketLLC
09.2022 - 11.2022
  • Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
  • Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
  • Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
  • Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
  • Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
  • Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.

Customer Service Lead

TOPS MarketLLC
05.2019 - 11.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
  • Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Established strong relationships with clients, leading to repeat business and positive feedback.
  • Organized regular team meetings to share best practices, driving continuous improvement within the department.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.

Education

Sports Communication

Medaille College
Buffalo, NY
05-2022

Skills

  • Order picking
  • Shipping and receiving
  • Warehouse operations
  • Pallet jack operation
  • Package handling
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Relationship building
  • Goal setting
  • Professionalism

Certification

  • Certified Personal Trainer, NASM - May 2025
  • CPR, First Aid Training

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • DIY and Home Improvement
  • I like working with my hands and fixing things
  • Gym Workouts
  • Camping
  • Playing Sports
  • Team Sports
  • Volunteering with youth sports programs as a coach
  • High-Intensity Interval Training

Timeline

Freight Flow Lead

Going Going Gone By Dicks
12.2022 - Current

Omni Lead

Goin Going Gone By Dicks
12.2022 - Current

Assistant Produce Manager

TOPS MarketLLC
09.2022 - 11.2022

Customer Service Lead

TOPS MarketLLC
05.2019 - 11.2022

Sports Communication

Medaille College

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