Branden Sargent
Berea,KY
Summary
Proven leader in warehouse efficiency, notably at Dicks Sporting Goods, where I spearheaded operations improvements and team training, enhancing productivity and customer satisfaction. Skilled in pallet jack operation and fostering teamwork, my innovative approach to freight processing and safety protocols significantly boosted operational outcomes.
Overview
8
8
years of professional experience
Work History
Freight Flow Lead
Dicks Sporting Goods
08.2020 - Current
- Streamlined warehouse operations for increased productivity with effective space management and organization.
- Developed comprehensive training programs for new hires, ensuring efficient integration into the team and thorough understanding of job responsibilities.
- Contributed to business growth by ensuring timely delivery of products which helped maintain high levels of customer satisfaction.
- Assisted teammates by providing direction and leadership, demonstrating and performing responsibilities and assigned tasks and answering employee questions.
- Reached, lifted and maneuvered objects of varying dimensions and weights up to 100 pounds.
- Managed a high-performing team of warehouse personnel, encouraging accountability and teamwork to achieve operational goals.
- Maintained a safe work environment through diligent adherence to safety protocols and regular equipment inspections.
- Monitored area activities by observing customer traffic flow and maintaining coverage of checkout lanes.
- Monitored cashier money handling procedures and assisted with scan system procedures.
- Identified opportunities for process improvements, driving innovations that led to greater efficiency within the department.
- Loaded and unloaded trucks.
- Sorted and organized packages to fulfill on-line orders.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Operated pallet jacks to unload freight containers of varying weight and size.
- Verified and noted count and condition of cargo received.
- Collaborated with team members to resolve challenges and improve productivity.
- Maintained clean and organized work area to improve efficiency and comply with regulations.
- Packed items to meet shipping requirements.
- Attached labels to finalized products before shipment.
- Examined cargo and freight shipments to check goods' condition.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Originated and implemented operational processes and procedures, amplifying productivity.
Customer Service Representative
Amazon Warehouse
12.2019 - 08.2020
- Handled returns courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Exhibited high energy and professionalism when dealing with staff.
- Developed strong product knowledge to provide recommendations on product for resale.
CAP 2 Associate
Walmart
05.2016 - 11.2019
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
- Exceeded individual performance expectations while actively contributing to overall CAP 2 team success.
- Collaborated with fellow associates from other departments to ensure proper product placement according to planograms.
- Aided in maintaining a positive workplace atmosphere through open communication and active engagement with colleagues at all levels of the organization.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Participated in required training sessions to stay current on company policies, procedures, and best practices related to job responsibilities.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Managed time effectively during shift transitions, ensuring seamless handoff between CAP 1 and CAP 2 teams without interruption in workflow or productivity levels.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Supported store management in achieving overall store goals by actively participating in team meetings, sharing insights, and implementing recommended strategies.
- Supported successful marketing initiatives by creating visually appealing displays that showcased featured products.
- Increased overall store performance by consistently meeting productivity goals through efficient task execution.
- Improved customer satisfaction by consistently maintaining a clean and organized sales floor.
Education
No Degree - Accounting And Business Management
Eastern Kentucky University
Richmond, KYHigh School Diploma -
Madison Southern High School
Berea, KY05.2016
Skills
- Order Picking
- Shipping and receiving
- Warehouse Operations
- Pallet Jack Operation
- Package handling
- Warehouse Safety
- Pallet jack safety
- Loading and unloading
- Package labeling
- Heavy Lifting
- Truck loading and unloading
- Zoning and stocking
- Handheld Scanners
- Hand-Eye Coordination
- Freight Processing
- Hazmat and international shipping
Timeline
Freight Flow Lead
Dicks Sporting Goods
08.2020 - Current
Customer Service Representative
Amazon Warehouse
12.2019 - 08.2020
CAP 2 Associate
Walmart
05.2016 - 11.2019
No Degree - Accounting And Business Management
Eastern Kentucky University
High School Diploma -
Madison Southern High School
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