Joe Wesley Joiner II
Aurora
Summary
Fluent in Spanish and English with over 20 years of experience in sales and customer service. Proven ability to communicate effectively in person and via email, ensuring high-level service delivery. Strong team player with a detail-oriented approach, adept at adapting to diverse personalities and social dynamics. Committed to maintaining the highest standards of professional service and performance.
Overview
30
30
years of professional experience
Work History
Dardano’s Shoes
09.2022 - Current
- Achieved top seller recognition for three consecutive years.
- Generated over $900,000 in shoe sales last year.
- Provided exceptional customer service to enhance shopping experience.
- Maintained product knowledge to effectively address customer inquiries.
Shane Co. Jewelers
08.2021 - 04.2022
- Assisted customers in selecting jewelry, enhancing overall shopping experience.
- Achieved ranking as top three sales associate for outstanding performance.
Ikea
01.2021 - 08.2021
- Facilitated kitchen design and sales to create customized solutions for clients.
- Assisted customers in designing dream kitchens tailored to individual needs.
Nordstrom Park Meadows
11.2017 - 09.2020
- Achieved top sales performance in men's suits and sportswear categories.
- Specialized in providing expert advice on men's fashion and styling options.
- Developed strong customer relationships to enhance loyalty and repeat business.
- Maintained visual merchandising standards to create appealing product displays.
Patient Registration office, Rose Medical Center
11.2016 - 04.2017
- Registered patients for appointments efficiently to ensure smooth operations.
- Facilitated patient registration processes within hospital systems to maintain accurate records.
Flight Attendant/Customer Service agent
Frontier Airlines
10.2003 - 12.2015
- Assisted guests in resolving travel issues, ensuring comfort and safety during flights.
- Represented airline professionally as first point of contact, greeting guests in Spanish and English.
- Managed gate procedures, adhering to FAA regulations for efficient flight departures.
- Coordinated with ticket counter and dispatch to optimize operations and enhance customer experience.
Hokanson, Inc.
09.1995 - 10.2001
- Collaborated with artists, decorators, and factory to finalize sales with C-level executives and high-net-worth clients for custom rugs and carpets.
- Increased sales from $1 million to $2 million in first year at Hokanson Carpets, New York.
- Managed inside and outside sales, ensuring exceptional product installation through consultations with decorators and architects.
- Scheduled appointments and met with clients to oversee projects and address specifications.
Education
Bachelor’s - counseling with an emphasis on Substance Abuse and Addiction
Grand Canyon University
Phoenix, AZ12-2026
High School -
Klein Forest High School
01.1989
Skills
- Executive leadership
- Client and vendor relations
- Project management
- Team collaboration
- Verbal communication
- Bilingual Spanish/English
Specialized Training
- Frontier Airlines FAA-approved Inflight Training, 2014, FAA Certified
- Frontier Airlines Customer Service Training, 2003
- Dale Carnegie Sales Advantage Certification, 1998
- System One Travel Academy, 1991
Experience
Flight Attendant/Customer Service agent, Assisted guests in solving traveling issues, meeting their needs, providing comfort and safety, and going above and beyond to surprise and delight customers., Accountable for professional representation as a first point of contact in greeting guests fluent in both Spanish and English languages., Managed gate procedures adhering to strict FAA rules and regulations, as well as coordinating with the ticket counter and dispatch to provide efficient flight departures., Established and maintained long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations while protecting customer privacy., Sales Consultant, Collaborated with artists, decorators, and the factory to create and close the sale with C-level Executives and High Net-Worth Clientele, designing custom rugs and carpets to the client’s exact specifications., Increased sales from $1 million to $2 million within the first year at Hokanson Carpets in New York., Dealt with inside and outside sales. Made appointments and met with clientele, decorators, and architects to consult, oversee, and ensure exceptional installation of products.
Employment Profile
- Dardano’s Shoes, 09/22, present
- Shane Co. Jewelers, 08/21, 04/22
- Ikea, 01/21, 08/21
- Nordstrom Park Meadows, 11/17, 09/20
- Patient Registration office, Rose Medical Center, 11/16, 04/17
- Frontier Airlines, 10/03, 12/15
- Intercontinental Hotels & Resorts, 03/02, 09/03
- Hokanson, Inc., 09/95, 10/01
Timeline
Dardano’s Shoes
09.2022 - Current
Shane Co. Jewelers
08.2021 - 04.2022
Ikea
01.2021 - 08.2021
Nordstrom Park Meadows
11.2017 - 09.2020
Patient Registration office, Rose Medical Center
11.2016 - 04.2017
Flight Attendant/Customer Service agent
Frontier Airlines
10.2003 - 12.2015
Hokanson, Inc.
09.1995 - 10.2001
Bachelor’s - counseling with an emphasis on Substance Abuse and Addiction
Grand Canyon University
High School -
Klein Forest High School