Joe Woods
Sales Executive
Charlotte,NC
Summary
Twenty plus years a highly motivated Sales Associates with extensive customer service and sale experience. Outgoing sales professional and coachable with a track record of increased sales and elevating company profile with target market.
Overview
22
22
years of professional experience
Work History
Debt Collector
J & J Solutions
Charlotte, United States
07.2011 - Current
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Admissions Representative
Universal Technical Institute Inc
Mooresville, NC
02.2009 - 06.2011
- Supported students through admissions process by answering questions and assisting with forms.
- Explained admissions procedures and courses offered to potential students.
- Reviewed admissions applications to check students' eligibility for acceptance.
- Scheduled 15 appointments per month to meet with students face-to-face and discuss education plans.
- Collaborated with various departmental staff to organize activities, presentations and meetings for potential enrollees.
- Spoke to groups of prospective students about enrollment, institution benefits and features during information sessions.
- Led weekly campus tours to showcase campus features.
- Conducted interviews with participants to assess eligibility.
- Obtained updated contact information from all subjects and verified data for accuracy.
Mortgage Broker
Rights & Associates
Charlotte, United States
01.2001 - 06.2009
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Assessed clients' financial data to determine loan suitability.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Explained entire mortgage loan process to borrower.
- Established strong relationships with borrowers, which helped to forge new business opportunities.
- Explained different types of loans pertaining to client situations.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Implemented sales strategies that established relationships with realtors and CPAs.
Education
Bachelor of Science - Business Management / Economics
Southern Wesleyan University
Central, SCSkills
- Scripted Conversations
- Personalized Financial Reviews
- Credit and Collections
- Updating Customer Accounts
- Collection Calls
- Call Center Processes
- Analytical and Critical Thinking
- Persuasive Negotiations
- FDCPA Compliance
- Negotiation and Resolution
- Skip Tracing
- Managing Delinquent Accounts
- Payment Scheduling
Timeline
Debt Collector
J & J Solutions
07.2011 - Current
Admissions Representative
Universal Technical Institute Inc
02.2009 - 06.2011
Mortgage Broker
Rights & Associates
01.2001 - 06.2009
Bachelor of Science - Business Management / Economics
Southern Wesleyan University
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