Lori Elliott
Carterville,IL
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Industrious coordinator possessing strong motivational, communication and organizational skills. Ace at increasing profits and exceeding customer expectations by mentoring staff and interacting with customers. Expert at consistently achieving goals with results. Creative Business Owner with exceptional background spent in retail. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Overview
12
12
years of professional experience
Work History
Debt Collector
Merchants Credit
Marion , IL
08.2021 - Current
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
- Achieved performance goals on consistent basis.
Coordinator/Key Holder
HomeGoods, TJX Companies
Carbondale, IL
02.2020 - 08.2021
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
Bartender
Elks Lodge 572
Murphysboro, IL
09.2012 - 05.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Business Owner
Dare To BE...
Carbondale, IL
08.2014 - 06.2017
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Created and monitored promotional approaches to increase sales and profit levels.
Education
No Degree - General Studies
John A Logan College
Carterville, ILHigh School Diploma -
Murphysboro High School
Murphysboro, IL05.1995
Certificate - Biblical Studies
Antioch Bible College
Louisville, KY05.1994
Skills
- Personalized Financial Reviews
- Problem Identification
- Persuasive Negotiations
- Delinquent Account Notification
- Scripted Conversations
- Payment Scheduling
- Debt Repayment Negotiation
- Skip Tracing
- Problem Investigations
- Locating Debtors
- Insurance Company Communication
- Attorney Support
Timeline
Debt Collector
Merchants Credit
08.2021 - Current
Coordinator/Key Holder
HomeGoods, TJX Companies
02.2020 - 08.2021
Business Owner
Dare To BE...
08.2014 - 06.2017
Bartender
Elks Lodge 572
09.2012 - 05.2019
No Degree - General Studies
John A Logan College
High School Diploma -
Murphysboro High School
Certificate - Biblical Studies
Antioch Bible College