Joeally Cortes
Philadelphia,PA
Summary
Dedicated and personal customer service professional with 6+ years of experience in fast-paced environments. Proven ability to resolve issues efficiently, build strong client relationships, and maintain a positive company image. Skilled in communication, problem-solving, multitasking, and working collaboratively with cross-functional teams.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Kampus Klothes
164 Railroad Drive Warminster, PA 18974
09.2025 - Current
- Facilitated customer transactions, ensuring accuracy and efficiency in sales processes.
- Assisted in inventory management and product organization.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Assets Protection Team Leader
Target
Bensalem, PA
07.2023 - 08.2025
- Proactively manage and mitigate external theft by identifying shortage risks, conducting thorough investigations, and resolving incidents of theft and fraud.
- Utilize intelligence-led strategies to ensure a safe and secure environment for guests and team members.
- Demonstrate expertise in crisis response, including crowd management, conflict resolution, and de-escalation techniques.
Guest Advocate
Target
Bensalem, PA
04.2021 - 07.2023
- Provide excellent customer service by professionally communicating and engaging with guests to ensure a positive experience.
- Accurately handle cash, process transactions, and bag merchandise efficiently while maintaining a high level of attention to detail.
- Actively promote and sell store benefits, services, and membership programs to drive customer engagement and sales.
Customer Service
Wawa
Philadelphia, PA
07.2019 - 06.2020
- Precisely process transactions while scanning items and handling cash, credit, and other forms of payment.
- Deliver exceptional customer service by addressing guest needs, resolving concerns, and ensuring a positive experience.
- Prepare and serve food and beverages in accordance with safety and quality standards.
Education
Human Services -
Southern New Hampshire University
Manchester, NH06.2027
Skills
- Critical Thinking
- Leadership
- Typing proficiency
- Customer Service
- Team Training
- Telephone Etiquette
- Data entry proficiency
Timeline
Sales Assistant
Kampus Klothes
09.2025 - Current
Assets Protection Team Leader
Target
07.2023 - 08.2025
Guest Advocate
Target
04.2021 - 07.2023
Customer Service
Wawa
07.2019 - 06.2020
Human Services -
Southern New Hampshire University