JoeAnna Ashford
Ofallon,MO
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues.
Overview
19
19
years of professional experience
Work History
Bus Operator
Fortzumwalt School District
11.2022 - Current
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Provided safe and reliable transportation for passengers to their destinations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
School Bus Operator
Wentzville School District
02.2016 - 11.2023
- Assisted students with boarding and disembarking the bus in a safe manner.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Performed pre-trip vehicle inspections to ensure that buses were in good working order.
Dispatcher
Hussman Refrigeration
06.2010 - 09.2016
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Updated records of driver locations, delays, and cancellations.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received and dispatched calls for emergency services.
Pharmacy Technician
Express Scripts
03.2005 - 08.2010
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Assisted in training new employees on pharmacy procedures.
- Answered telephones to respond to questions or requests.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
Education
Certificate in Patient Accounts - Medical Billing And Coding
St. Louis College of Health Careers
St Louis, MO08-1996
High School Diploma - High School Education
Mehlville High School
St Louis, MO06.1993
Skills
- Excellent Communicator
- Customer Service
- Optimizing routes
- Bus inspections
- Dependable
- Detail Oriented
- Active Listening
- Team building
- Professionalism
- Data Entry
- Dispatching field personnel
- Route Planning
- Class B Cdl
- Microsoft Office Suite
- GPS mapping
- Accurate Recordkeeping
Timeline
Bus Operator
Fortzumwalt School District
11.2022 - Current
School Bus Operator
Wentzville School District
02.2016 - 11.2023
Dispatcher
Hussman Refrigeration
06.2010 - 09.2016
Pharmacy Technician
Express Scripts
03.2005 - 08.2010
Certificate in Patient Accounts - Medical Billing And Coding
St. Louis College of Health Careers
High School Diploma - High School Education
Mehlville High School