Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mandisa Watson

Loganville,GA

Summary

I am a motivated individual eager to contribute to team success through hard work, attention to detail, and excellent communication and organizational skills. A clear understanding of what it takes to provide the highest level of customer service, with aptitude for defusing high-pressure situations. Motivated to learn, grow and excel.

Overview

15
15
years of professional experience

Work History

Bus Operator

Metro Atlanta Rapid Transit Authority
11.2023 - Current
  • Informed passengers about route details, schedules, transfers, and fare policies as needed.
  • Handled emergency situations calmly and effectively by following established protocols for passenger safety and incident reporting.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.
  • Efficiently processed fare payments using various methods such as cash, cards, or mobile applications.
  • Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Performed regular bus inspections and checked brakes, steering and windshield wipers.
  • Contacted dispatchers and company mechanics to report vehicle issues and other problems.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Conducted pre-trip inspections of bus for safe operation.
  • Diffused potential passenger disputes with fairness and professionalism.

Jailer/Criminal Justice Information Service Tech

Rockdale County Sheriff's Office
5 2023 - 10.2023
  • Processing background and criminal history checks through GCIC
  • Working with officers, probation, and judges to create and process warrants
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Supervised inmates during meals, recreation and other activities.
  • Conducted security checks of inmates and living areas.
  • Prepared reports to document incidents and violations.
  • Enforced rules and regulations to maintain order among inmates.

Jailer

Gwinnett County Sheriff's Office
01.2022 - 04.2022
  • Received and processed inmates into custody of institution by searching inmates and their property.
  • Used Jail computer system Smart Cop to document facility and inmate information including charges, and inmate disturbance incidents.
  • Observed inmate behavior to prevent dangerous and inappropriate activities, supervising 90 inmates simultaneously.
  • Effectively interacted with staff, offenders, visitors and the public to maintain security within the facility.
  • Monitored radio transmissions between staff to respond to emergencies.
  • Performed frequent security checks within assigned unit.

911 Call Taker

Gwinnett County Police Department
06.2021 - 10.2021
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented all details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.

Jailer

Gwinnett County Sheriff's Office
02.2018 - 06.2021
  • Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
  • Used Windows and SmartCop to document facility and prisoner information, including prisoner identification, charges and inmate disturbance incidents.
  • Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over 90 inmates simultaneously.
  • Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
  • Monitored radio transmissions between staff to respond immediately to directions and emergencies.
  • Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
  • Worked flexible hours; night, weekend, and holiday shifts.

Corrections Officer

Central State Prison
03.2017 - 01.2018
  • Drove passenger vehicles to transport inmates to other institutions, courtrooms, hospitals and work sites.
  • Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
  • Routinely counted inmates to prevent potential security breaches.
  • Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments.
  • Supervised 100 inmates during all activities to monitor compliance and implement corrective actions.

Transit Cashier

Southeastern Pennsylvania Transit Authority
02.2011 - 07.2016
  • Determined passenger needs by asking relevant questions and listening actively to responses.
  • Completed sales in excess of $6,000 per day with near-zero error.
  • Worked with management to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
  • Sold Transit passes and other items to assist passengers reach their destination.

City Bus Operator

Southeastern Pennsylvania Transportation Authority Septa
03.2009 - 02.2011
  • Provided passenger assistance including collecting fares and offering schedule and route information.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Operated bus and navigation equipment in alignment with company safety, DOT and local traffic standards and regulations.
  • Conducted pre-trip inspections of bus for safe operation.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

GED -

Old Dominion Job Corp
Lynchburg, VA
03.1995 - 03.1995

Skills

    Emergency response

Safety and security

Customer service driven

Problem solving and de-escalation

Excellent communicator

Timeline

Bus Operator

Metro Atlanta Rapid Transit Authority
11.2023 - Current

Jailer

Gwinnett County Sheriff's Office
01.2022 - 04.2022

911 Call Taker

Gwinnett County Police Department
06.2021 - 10.2021

Jailer

Gwinnett County Sheriff's Office
02.2018 - 06.2021

Corrections Officer

Central State Prison
03.2017 - 01.2018

Transit Cashier

Southeastern Pennsylvania Transit Authority
02.2011 - 07.2016

City Bus Operator

Southeastern Pennsylvania Transportation Authority Septa
03.2009 - 02.2011

GED -

Old Dominion Job Corp
03.1995 - 03.1995

Jailer/Criminal Justice Information Service Tech

Rockdale County Sheriff's Office
5 2023 - 10.2023

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Mandisa Watson