Joeannie Layfield
Dover,DE
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
24
24
years of professional experience
Work History
Store Manager
Lowes Home Improvement Stores
Bear , De, DE
05.2020 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Corrected operational discrepancies by developing and executing process improvements.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
District Merchandising Service Manager
Lowes Home Improvment
Dover, DE
02.2019 - 05.2020
- Monitored weekly, monthly and quarterly achievement goals.
- Organized and prioritized projects.
- Maintained compliance with internal financial controls and protocols.
- Sourced well qualified candidates.
Co Manager
Walmart 1741
Milford, DE
10.2016 - 02.2019
- Prepare sales, payroll
- Neatly place displays throughout Walmart to attract customers to certain products.
- Assist customers by answering their queries, ordering products for them, managing cash register and handling refunds.
- Train Walmart staff by distributing training manuals, providing hands-on training.
- Assign work to team members based on company needs, personal strengths, job knowledge.
- Recommend merchandise based on customer needs
- Strategically schedule team members , maintain optimal staffing levels.
- Built relationships with customers, increase likelihood of repeat business.
- Welcome customers into store, help them locate items.
- Complete all daily tasks , special assignments with efficient quality-driven approach.
- Complete all point of sale opening , closing procedures, including counting contents of cash register.
- Handle customer relations issues in gracious manner accordance with company policies.
- Respond to customer concerns with friendly and knowledgeable service.
- Maintain knowledge of current sales, promotions, policies regarding payment, exchanges, security practices.
- Mentor new sales associates, contribute to store's positive culture.
- Price merchandise, stock shelves, takes inventory of supplies.
- Contact other store locations to determine merchandise availability.
- Communicate clear expectations, goals to each team member.
- Share best practices for sales, customer service with other team members , help improve the store's efficiency.
- Follow merchandising guidelines, present visually appealing displays.
- Work with management team to implement the proper division of responsibilities.
Assistant Manager
Wamart 1736
Dover, DE
09.2012 - 10.2016
- Managed weekly inventory transactions by creating templates to ensure optimal food, beverage stock.
- Managed inventory control processes to restore back stock, control costs, meet client needs while maintaining clothing, accessory level sales floor.
- Resolved all issues professionally, timely manner.
- Achieved recognition from senior management contributions to store's success by managing sales, employees, operations achieve optimal performance.
Assistant Manager
Walmart Watertown
Watertown, NY
01.2012 - 09.2012
- Hired, delegated, reviewed sales staff performance, provided comprehensive coaching
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
- Managed multiple priorities in fast-paced environment.
Zone Merchandise Supervisor
Walmart Watertown
Watertown, NY
05.2011 - 01.2012
- Monitored and ensured maintenance of merchandising standards in the assigned area.
- Monitored all ad sign-board's for the department and ensured cleanliness of displays.
- Managed all general orders and special assignment for the organization.
Asset Protection Manager
Walmart 3802
Middletown , DE
07.2008 - 05.2011
- Coordinated with legal team, draft contracts, legal documents.
- Wrote reports for internal/ external crime, burglary/ theft.
- Represented Walmart in court proceedings, investigations.
- Controlled reduction of loss inventory by protecting company assets.
Department Manager
Walmart 5039
Camden, DE
06.2004 - 08.2008
- Completed all daily tasks, special assignments with efficient, quality-driven approach.
- Assigned work to team members based on company needs, personal strengths, job knowledge.
- Priced merchandise, stocked shelves, took inventory of supplies.
UPC/ Invoicing Clerk
Walmart 5039
Camden, DE
05.2002 - 06.2004
- Obtained documents, clearances, certificates, approvals from local, state and federal agencies.
- Entered details, payments, account information, call logs into computer system.
- Worked directly with vendors, management, and home office, to get product on file, pricing corrected, and invoices paid
Education
High School Diploma -
Lake Forest High School
Felton, DESkills
- Ability to lead teams
- Operations management
- Business analysis
- Staff management
- Budgeting
- Financial management
- Customer service
- Strategic planning
- Great multitasker
- Project management
- Business planning
- Delegation skills
- Basic administrative knowledge
- Customer-oriented
- Accurate money handling
- Opening / closing procedures
- Credit card transactions
- Merchandising
- Staff training and development
- Motivated team player
- Strong work ethic
- Superior organization ability
- Detail-oriented
- Retail sales
- Active listening skills
- Data entry
- People-oriented
- Personable
- Excellent communication skills
- Staff development
- Relationship building
- Workforce Management
Timeline
Store Manager
Lowes Home Improvement Stores
05.2020 - Current
District Merchandising Service Manager
Lowes Home Improvment
02.2019 - 05.2020
Co Manager
Walmart 1741
10.2016 - 02.2019
Assistant Manager
Wamart 1736
09.2012 - 10.2016
Assistant Manager
Walmart Watertown
01.2012 - 09.2012
Zone Merchandise Supervisor
Walmart Watertown
05.2011 - 01.2012
Asset Protection Manager
Walmart 3802
07.2008 - 05.2011
Department Manager
Walmart 5039
06.2004 - 08.2008
UPC/ Invoicing Clerk
Walmart 5039
05.2002 - 06.2004
High School Diploma -
Lake Forest High School