Summary
Overview
Work History
Education
Skills
Certification
Core Competencies
Timeline
Generic

Joedia Palmer

Tampa

Summary

Medical Administrative Assistant with over 9 years of experience in healthcare settings, proficient in enhancing operational efficiency and patient satisfaction. Demonstrates ability in patient safety, EHR management, and clinical procedures, while employing innovative strategies to streamline processes and improve patient care. Dedicated to fostering a supportive environment through advanced conflict resolution and customer service skills, with a focus on driving future advancements in medical office administration.

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Medical Assistant

Women’s Care
01.2025 - Current
  • - Aided providers with exams and procedures, ensuring efficient workflow
  • - Record patient vitals, medical history, and manage EHR entries
  • - Enhance the patient experience through empathetic care and prompt service

Case manager

Tampa Family Health Centers
06.2024 - 06.2025
  • - Scheduled appointments and coordinated follow-up care
  • - Improved patient retention and satisfaction through timely communication
  • - Led cross-functional efforts to reduce cancellations

Office Manager

Simple Movers
02.2021 - 01.2024
  • - Optimized workflow through digital tools and staff coordination
  • - Managed customer communications and logistical planning
  • - Surpassed customer service benchmarks consistently

Sales Executive

Iconic Travel and Events
11.2018 - 02.2021
  • Developed and maintained relationships with clients to drive sales growth.
  • Conducted market research to identify new opportunities for product offerings.
  • Delivered engaging presentations that effectively communicated product benefits.
  • Collaborated with team members to strategize on sales initiatives and promotions.
  • Responded promptly to customer inquiries, enhancing overall client satisfaction levels.
  • Assisted in the development of promotional materials to support sales efforts.

Travel Manager

Unique Vacations LTD
03.2015 - 11.2018
  • - Led agency partnerships and exceeded monthly sales goals
  • - Trained and managed 50+ travel agents
  • - Conducted quality assurance through on-site inspections
  • Cultivated strong relationships with clients to enhance customer retention and satisfaction.
  • Executed targeted sales strategies to meet individual and team goals consistently.
  • Conducted market research to identify emerging trends and opportunities in the industry.
  • Collaborated with marketing team to develop promotional materials and campaigns.
  • Delivered product presentations and demonstrations tailored to client needs and preferences.

Education

CNA / PCT Training - Hygiene, Safe Transfers, Basic Wound Care, Patient Safety

Tampa Bay CNA
Tampa, FL
03.2025

Medical Assistant Program (Diploma) - Clinical Procedures, Injections, EHR, Medical Billing, Phlebotomy

Education Institute
Tampa, FL
12.2024

High School Diploma / GED - undefined

Muschett High School
07.2006

Skills

  • - EHR Systems (Epic, E clinical works)
  • - Microsoft Office Suite
  • - Medical Billing & Coding Basics
  • - HIPAA Compliance

Certification

  • Certificates:
  • - Customer Service Certificate office Administration
  • - Front Office procedures
  • - HHA Training

Core Competencies

  • - Patient Care & Coordination
  • - Electronic Health Records (EHR)
  • - Scheduling & Admissions
  • - Insurance Processing & Billing
  • - Office Management & Data Entry
  • - Customer Service Excellence
  • - Conflict Resolution & Team Support
  • - Clinical Procedures & Vital Signs

Timeline

Medical Assistant

Women’s Care
01.2025 - Current

Case manager

Tampa Family Health Centers
06.2024 - 06.2025

Office Manager

Simple Movers
02.2021 - 01.2024

Sales Executive

Iconic Travel and Events
11.2018 - 02.2021

Travel Manager

Unique Vacations LTD
03.2015 - 11.2018

CNA / PCT Training - Hygiene, Safe Transfers, Basic Wound Care, Patient Safety

Tampa Bay CNA

Medical Assistant Program (Diploma) - Clinical Procedures, Injections, EHR, Medical Billing, Phlebotomy

Education Institute

High School Diploma / GED - undefined

Muschett High School

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