Elise Castillo
San Diego,CA
Summary
Certified Medical Assistant with 13+ years of experience in high volume, multiple provider clinical settings. Expert in advanced Telephone triage, EHR documentation, and patient flow management. Proven ability to collaborate and fast-paced team-based environments to improve clinical outcomes. Dedicated to preventive care and providing culturally sensitive communication to diverse patient populations. Committed to HIPPA compliance, clinical accuracy, and upholding the highest standards of patient care and safety.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Hillcrest Internal Medicine
San Diego, CA
01.2013 - Current
- Assisted five MDs and two nurse practitioners in optimizing patient care and daily operations.
- Documented patient history and vital signs accurately and promptly.
- Supported providers during minor procedures, including pap smears and cyst removal.
- Conducted EKG's, heart monitor placements, and performed pulmonary function testing.
- Triage patient calls to prioritize immediate needs effectively.
- Coordinated patient referrals, imaging, and lab orders efficiently.
- Managed patient records using electronic medical record systems, including E-clinical Works and Epic.
- Handled administrative tasks such as scheduling appointments and processing billing with professionalism.
- Administered immunizations and other injections following strict protocols for safety and compliance.
- Facilitated communication between providers and patients to ensure clarity in treatment plans and follow-ups.
- Monitored inventory levels of medical supplies, ensuring timely replenishment to prevent shortages.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Efficiently processed prescription refills authorization request under direct provider supervision ensuring 100% accuracy in dosage and medication for 5 providers.
Medical Assistant
Private Care
San Diego, CA
05.2009 - 12.2012
- Achieved effective management of medication schedules and wound care practices. Improved patient health through diligent monitoring of vitals and physical therapy exercises. Collaborated with specialized medical teams to optimize chronic care strategies.
- Provided education on medication management and self-care techniques to support patient compliance with treatment plans.
- Facilitated clear communication between healthcare providers and patients to support effective treatment plan implementation and follow-up care.
- Upheld clinical safety standards and cleanliness by adhering to infection control guidelines and managing biohazardous waste disposal.
- Provided comprehensive education to patients regarding medication administration and self-care techniques to enhance health outcomes.
Education
Associate of Applied Science Degree - Medical Assisting
Brown Mackie College
Lenexa, KS01-2006
Skills
- Electronic health records (EHR) e-clinical Works and exposure two Epic
- Monitored vital signs
- Effective triage management
- Performed diagnostic testing, including EKG/ECG, heart monitor placement and pulmonary function testing (PFT)
- Administered IM/SubQ injections, immunizations And reconstitution
- Specimen collection and processing
- Point of care testing (POTC): Rapid strep, urine dip, glucose finger stick
- Ear irrigation
- High volume scheduling, referral coordinating and insurance verification
- HIPAA and OSHA compliance
Accomplishments
- Received formal recognition for excellence and patient care consistently exceeding service standards and maintaining a five-star patient satisfaction
- Expertly prioritized clinical tasks across multiple Specialties managing Diagnostic lab ordering and result tracking for a rotating team of practitioners to ensure seamless patient flow
- Successfully managed a high volume of telephone encounters within the EHR consistently closing 40+ daily cases by triaging patients needs and executing care plans according to clinical protocols
- Streamlined prescription refill authorizations, coordinating with pharmacies and providers to ensure timely and accurate medication delivery for patients
- Facilitated comprehensive patient education regarding follow-up care and treatment expectations improving patient compliance and health outcomes
- Established a high level of patient trust through effective communication easing patient anxiety during clinical procedures and complex intake procedures
Certification
CMA (AAMA)
Timeline
Medical Assistant
Hillcrest Internal Medicine
01.2013 - Current
Medical Assistant
Private Care
05.2009 - 12.2012
Associate of Applied Science Degree - Medical Assisting
Brown Mackie College