Joei Scarola

• Collaborated with veterinary staff to ensure safe and effective restraint of animals for medical assessments.
• Managed appointment scheduling in ezyVet for client consultations.
• Ensured accurate documentation and tracking of patient medical histories to support quality care.
• Managed prescription fulfillment and client outreach to ensure timely medication access.
• Collected bodily fluids for diagnostic testing, including blood samples for heartworm evaluations and urine and fecal specimens for laboratory analysis.
• Monitored inventory levels and restocked shelves and drawers regularly.
• Managed inventory check-in processes and put away items upon arrival.
• Assisted with nail trims and ear cleanings as needed for patient care. Performed mat shavings to maintain hygiene.
• Expressed anal gland internally.
• Schedule appointments in Impromed for clients
• Provided comprehensive explanations of medication usage to clients, addressing any additional inquiries to enhance patient care.
• Assisted technicians with blood draws, x-rays, ultrasounds, surgeries, and restraints.
• Preparing and packing fecal samples to send to the lab
• Contributed to staff and training meetings to support ongoing professional development.
• Coordinated patient admissions and discharges, ensuring clear communication of medication protocols and the veterinarians' directions.
• Educated pet owners on proper care, nutrition, and preventive measures for their animals.
• Organized and maintained medical records using clinic management software for accurate tracking.
• Mentored junior staff in handling animals safely and efficiently during procedures and treatments.
• Developed training materials for new hires to support onboarding and skill development initiatives.

• Supervised daily operations of kennel, ensuring optimal care for animals.
• Developed and implemented training programs for new staff members.
• Coordinated veterinary appointments and maintained medical records for all animals.
• Managed inventory of supplies and equipment, ensuring availability and proper storage.
• Established communication channels with pet owners regarding care instructions and updates.
• Relayed updates to clients regarding any changes in their pets' conditions during boarding, such as injuries or medication adjustments..
• Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
• Oversaw care, grooming and medication of pets during temporary kennel stays.
• Collaborated with veterinarians to ensure proper medical care for all animals under the facility''s care.
• Oversaw daily activities, including walking, feeding, and medication management for boarders and hospitalized patients.
• Managed laundry maintenance throughout the day to support facility standards.
• Maintain cleanliness of the kennel area, runs, treatment area, and outside grounds.
• Facilitated patient check-in for boarding, ensuring accurate identification of patients and personal belongings.
• Maintain laundry throughout the day.
• Created estimates for clients regarding pet boarding requirements. Communicated necessary vaccines for pets and informed clients of vaccines due for updates during boarding.
• Properly handle and restrain patients as directed.

• Performed grooming services, including bathing, trimming, and nail clipping or grinding for various breeds and species.
• Performed grooming services, including bathing, trimming, and nail clipping for various breeds.
• Assessed each pet's needs, customizing grooming approaches for individual animals.
• Educated pet owners on proper care techniques and grooming schedules.
• Maintained cleanliness of grooming area and equipment to ensure a safe environment.
• Administered anal gland expression to prevent discomfort and infections in pets.

• Managed appointment scheduling and conducted reminder calls for five groomers and two bathers.
• Opened and closed store operations daily. Assisted with store management tasks during operational hours.
• Coordinated inventory management processes, ensuring accurate stock levels and timely replenishment.
• Mentored junior staff, fostering professional development and teamwork within the department.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies
• Monitored inventory levels for food toys and treats based on demand. Entered new inventory records into the system to maintain accurate stock counts.
• Attended webinars and communicated with sales representatives regarding inventory to guide customers in choosing effective pet solutions.
• Record keeping of each appointment's hair cut, behavior, special request of a groomer, and any additional services (nail grinding, teeth brushing, anal glands, hair bows, and nail painting)
• Facilitated customer check-in and check-out processes while discussing preferred haircut styles.
• Aided upset customers by addressing concerns and providing timely solutions.
• Curated and organized store layouts and displays, showcasing products effectively to attract customer attention.
• Designed and implemented creative social media posts aimed at expanding customer base.
• Cleaned and set up self-service tubs for customer use. self service tubs
• Assisted groomers by refilling shampoos and maintaining self-service tubs.
• Oversaw daily cleanliness and laundry operations to ensure a hygienic environment.
• Conducted thorough cleaning and organized kennel setups nightly.
• Used effective pet restraint techniques to ensure safety during grooming sessions.

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• Established and managed personalized scheduling within Pawfinity platform.
• Performed comprehensive grooming services for 5 to 10 dogs each day, ensuring cleanliness through deshedding, drying, brushing, and nail maintenance.
• Performed nail trims, nail grinding, and anal gland expressions for pets. Executed face trims, foot trims, and sanitary clips as needed.
• Did limited shave downs for pets
• Maintained clean and safe bathing environment using proper sanitation protocols.
• Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
• Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
• Assisted in managing pet behavior during grooming sessions for safety and comfort.

• Dean's List
• Earned a general education certificate along with my degree

• Enrolled in a one year Veterinary Science college classes
• Received a Certificate of Completion in June 2017
• Earned dual enrollment credits from Brightpoint Community College

• Completed AP course in statistics
• Completed Dual Enrollment College Composition
• Completed Technical Dual Enrolment Classes for Large and Small Animal Science
• 3.96 GPA
• Ranked in Top 20% of class
• National Art Honors Member
• Beta Club Member
• French Club Member
• Extracurricular Activities: Colorguard