Joel Acosta
Sevierville,TN
Summary
Enthusiastic, service-driven professional with a natural talent for creating welcoming, safe, and memorable experiences. With 10+ years in hospitality, leadership, and guest services, I thrive in dynamic environments where empathy, adaptability, and quick thinking are essential. As a bilingual communicator and team leader, I bring calm under pressure, warmth in every interaction, and the ability to turn challenges into smooth solutions. From resolving customer concerns with care to ensuring every detail is up to standard, I lead with purpose, positivity, and a heart for people. Ready to bring energy, reliability, and a smile to the skies—every flight, every guest, every time.
Overview
5
5
years of professional experience
Work History
Online Math Tutor
Learner Education
Sevierville, TN
11.2022 - Current
- Provided one-on-one academic support, emphasizing clarity and encouragement.
- Facilitated personalized instruction to enhance student confidence and trust.
- Coordinated schedules and maintained professional communication with families.
Head Host | Server | To-Go Specialist
Calhoun's On The River
Pigeon Forge, TN
10.2022 - 08.2024
- Created training manuals for hosts and to-go specialists, ensuring compliance with food safety and ABC alcohol guidelines.
- Trained new staff in guest-centered service aligned with health department standards.
- Welcomed guests with professionalism and warmth to enhance overall dining experience.
- Resolved guest concerns empathetically, prioritizing efficient solutions and satisfaction.
- Maintained cleanliness and organization at front station, enforcing high visual and safety standards.
- Coordinated seating arrangements to optimize occupancy rates.
- Ensured adherence to company dress code, hygiene, and attitude standards.
- Implemented proper sanitation practices consistently.
Laundry Attendant
Cabins For You
Sevierville, TN
05.2020 - 06.2022
- Managed linen inventory, ensuring daily supply readiness for vacation properties.
- Sorted and inspected linens for cleanliness and presentation quality.
- Maintained accuracy and efficiency in high-volume work environment.
- Upholded cleanliness and safety standards during time-sensitive tasks.
- Conducted cabin reservations, guaranteeing high-quality cleanliness and hospitality for guests.
Education
Associate Degree of Science in Mathematics - Applied Mathematics
Walters State Community College
Morristown, TNSkills
- Customer service excellence
- Conflict resolution strategies
- Guest satisfaction management
- Leadership development
- Team training and coaching
- Safety compliance standards
- Food and beverage service
- Verbal and written communication
- Emotional intelligence
- Cultural sensitivity awareness
- Problem-solving skills
- Adaptability and flexibility
- Professionalism in service
- Inventory management techniques
- Time management skills
- Organizational abilities
- Hospitality expertise
- Attention to detail
- Multitasking capabilities
- Team collaboration skills
- Positive attitude and mindset
- Initiative and proactivity
- Cleanliness standards adherence
- Crisis response planning
- Patience in service interactions
- People skills enhancement
- Front-of-house operations management
- Decision-making abilities
- Accountability in roles
- Interpersonal communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Elementary
References
References available upon request.
Timeline
Online Math Tutor
Learner Education
11.2022 - Current
Head Host | Server | To-Go Specialist
Calhoun's On The River
10.2022 - 08.2024
Laundry Attendant
Cabins For You
05.2020 - 06.2022
Associate Degree of Science in Mathematics - Applied Mathematics
Walters State Community College
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