Joel Alfaro
Winnetka,CA
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
1
1
year of professional experience
Work History
Student Worker
El Proyecto Del Barrio YouthSource(Walgreens)
Canoga Park, California
05.2024 - 08.2024
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Maintained a high level of professionalism when dealing with difficult customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Replenished items to maintain stock availability.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stocked shelves with newly arrived products.
- Updated product labels to reflect accurate pricing.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Coordinated with management to identify and resolve inventory discrepancies.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Ensured that all products were labeled properly before stocking the shelves.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Provided customer service by answering questions about product location, price and availability.
- Maintained accurate inventory levels through regular stock checks.
Student Worker
El Proyecto Del Barrio YouthSource (Walgreens)
Reseda, CA
07.2023 - 12.2023
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Replenished items to maintain stock availability.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Stocked shelves with newly arrived products.
- Updated product labels to reflect accurate pricing.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Coordinated with management to identify and resolve inventory discrepancies.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Provided customer service by answering questions about product location, price and availability.
Education
High School Diploma -
William Tell Aggeler High School
Chatsworth, CA06-2025
Skills
- Complaint resolution
- Product restocking
- Shelf merchandising
- Customer assistance
- Price checking
- Equipment cleaning
- Energetic and outgoing
- Friendly and personable
- Clear communication
- Workflow efficiency
Timeline
Student Worker
El Proyecto Del Barrio YouthSource(Walgreens)
05.2024 - 08.2024
Student Worker
El Proyecto Del Barrio YouthSource (Walgreens)
07.2023 - 12.2023
High School Diploma -
William Tell Aggeler High School