Joel Ayala
Derby,CT
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
15
15
years of professional experience
Work History
Ground Operations Supervisor
JetBlue
09.2022 - Current
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Analyzed department metrics and performance and reported findings to management.
- Tracked company equipment, tools and technology to manage inventory.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Compiled training materials for new employees and tracked skill development.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
Security Forces Journeyman
United States Air Force National Guard
01.2009 - Current
- Coordinated and operated communications equipment and intrusion detection systems.
- Oversaw defense operations for entire air base.
- Coordinated protection measures for equipment resources and weapons systems.
- Directed team and individual tactical drills, training and anti-terrorism tasks.
- Managed and supervised security force personnel and duties.
- Patrolled grounds to monitor status and safety of premises.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
Airport Operations Supervisor
JetBlue
09.2020 - 09.2022
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Conducted departure and arrival briefings.
- Developed and implemented emergency procedures, complying with safety regulations and enabling preparation in crisis events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Ground Operations Agent
JetBlue
05.2018 - 09.2020
- Monitored safety-sensitive zones and enforced security measures throughout ground operations.
- Understood FAA, TSA and airport regulations and verified compliance.
- Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
- Coordinated and monitored snow and ice control procedures and confirmed compliance with airport's severe weather control plan.
- Marshaled large and small aircraft to and from parking areas, ramps and airfields.
- Attended and completed required online and in-person training and mentored newer agents in advanced roles.
Airport Customer Service Agent
JetBlue
01.2015 - 09.2020
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
Associate of Science - Hospitality
Community College of The Air Force
Montgomery, AL06.2024
Skills
- Compliance Management
- Safety Oversight
- Logistics Coordination
- Financial Administration
- Performance Monitoring
- Staff Supervision
- Oversight Station Liaison Program/LGA
- Liaison of Ground and Airport Operations
- Project Management
Timeline
Ground Operations Supervisor
JetBlue
09.2022 - Current
Airport Operations Supervisor
JetBlue
09.2020 - 09.2022
Ground Operations Agent
JetBlue
05.2018 - 09.2020
Airport Customer Service Agent
JetBlue
01.2015 - 09.2020
Security Forces Journeyman
United States Air Force National Guard
01.2009 - Current
Associate of Science - Hospitality
Community College of The Air Force
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