Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joel Barker II

Loganville,GA

Summary

Organized and motivated employee eager to apply customer service and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Adept at managing customer inquiries, processing payments and creating a positive experience for customers. I Possess excellent communication and problem-solving skills and the ability to work well in a fast-paced environment. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. I'm aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Authorized to work in the US for any employer.

Overview

4
4
years of professional experience

Work History

Customer Support

Harte Hanks
05.2023 - 06.2023
  • Processed complaints and issues related to Max services
  • Performed data entry functions to track information such as payments, account updates and customer interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.

Sales & Reservations Agent

U-Haul International
Loganville, GA
06.2022 - 03.2023
  • Tracked, documented, and retrieved information in customer databases
  • As a sales and reservations agent I advised customers of ongoing promotions or available upgrades to enhance experience
  • Negotiated rates and upsold additional products and services to increase number of trucks reserved and maximize revenues
  • Managed bookings for a high number of reservations per day, ensuring accuracy and efficiency through inbound calls
  • Processed credit card payments and completed accurate financial transactions
  • Updated customer records with current contact information, preferences, and special requests
  • Recorded customer information and charged credit cards upon successful reservations
  • Used product knowledge, built client relationships, and found new ways to retain customers
  • Problem solved to find adequate solutions for customer's requests

Shift Lead

Crumbl Cookies Franchises
Brookhaven, GA
10.2021 - 04.2022
  • Completed cash and credit card transactions accurately using POS software
  • Overhauled entire manufacturing process to maximize productivity
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress
  • Trained new employees on baking, frosting and working POS and doordash delivery systems
  • Completed performance valuations to identify weakness and develop improvement strategies
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Analyzed sales figures and identified areas for improvement
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.

Froster

Nothing Bundt Cakes
Snellville, GA
08.2020 - 05.2021
  • Followed proprietary frosting recipe and application methods with precision and achieved productivity goals
  • effectively utilized measuring instruments, commercial-grade or handheld mixer and pastry bag to frost cakes, prioritized cake pre-orders according to schedule and frosts cakes for walk-in guest orders accordingly
  • Adhered to the proper packaging, labeling, and storage of frosted cakes as well as product rotation standards, and maintains frosting and refrigeration logs
  • monitored inventory of frosting supplies and notified management when replenishment was required, evaluated baked and frosted cakes to ensure standards were met and informed management of any quality control issues, cleaned, sanitized and restocked workstation
  • maintained a consistent work attendance and punctuality record.

Party Host

Strikes Family Entertainment Center
Loganville, GA
10.2019 - 03.2020
  • I am responsible for creating a fun, exciting, and memorable experience for birthday child and their guests
  • My party host duties include: engaging with your assigned birthday party from start to finish, wearing the required props, proper party set up/break down, staying with your birthday party for the entire duration of the event, excellent party execution at all times and making the birthday child feel extra special
  • Greeted and seated guests within 5 minutes to immediately engage each customer and build a positive experience
  • Kept dining and serving areas presentable and well-stocked to meet any guest need
  • Developed detailed plans and schedules for successful event outcomes
  • Decorated and set tables in accordance with party themes and age groups
  • Supervised gameplay and monitored guests' actions to prevent theft.

Team Member

Surcheros Fresh Mex
Loganville, GA
07.2019 - 09.2019
  • Kept work areas clean by removing debris, sweeping up dust and organizing supplies
  • Satisfied customers every day with fast, friendly, and knowledgeable support for their Tex Mex needs
  • Arrived on time for shifts and adhered to company dress code guidelines
  • Communicated effectively with customers, supervisors, and team members
  • Sorted, labeled, and dated merchandise to prevent expirations and product losses
  • Operated POS systems and input information into company computer programs
  • Monitored food and beverage levels to satisfy customer needs.

Education

BA Psychology - Psychology

Southern New Hampshire University
true
05.2025

High School Diploma -

Grayson High School
05.2021

Skills

  • Customer service
  • Upselling proficiency
  • Complaint resolution
  • Call queue management
  • Microsoft Office
  • Account Management
  • Active Listening
  • Typing Proficiency
  • Scheduling
  • Data Entry
  • Critical Thinking
  • Troubleshooting Abilities
  • Team Motivation
  • Positive Attitude

Timeline

Customer Support

Harte Hanks
05.2023 - 06.2023

Sales & Reservations Agent

U-Haul International
06.2022 - 03.2023

Shift Lead

Crumbl Cookies Franchises
10.2021 - 04.2022

Froster

Nothing Bundt Cakes
08.2020 - 05.2021

Party Host

Strikes Family Entertainment Center
10.2019 - 03.2020

Team Member

Surcheros Fresh Mex
07.2019 - 09.2019

BA Psychology - Psychology

Southern New Hampshire University

High School Diploma -

Grayson High School
Joel Barker II