Joel Betancourt
Manville
Summary
Dynamic psychology graduate with over four years of experience in customer service and hospitality, demonstrating a strong commitment to enhancing client satisfaction. Fluent in English, Spanish, and Portuguese, enabling effective communication across diverse clientele. Recognized for strong interpersonal skills and the ability to maintain focus in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Server
Village Brewing Company
04.2023 - Current
- Responsibilities: To attend to customers, to answer questions customers may have about the menu, take their orders and send them to the kitchen, to occasionally translate between the cooks and managers, to keep the POS organized.
Volunteer
Food Bank Network of Somerset County
09.2022 - 12.2022
- Responsibilities: Helped clients register for the food bank, assisted them in finding different items, helped translate for Spanish-speaking clients, and helped restock the floor.
Store Associate
GNC
01.2021 - 09.2022
- Responsibilities: Oversaw the store with little to no supervision, assisted customers in finding what they need and checking out, and maintained organization of new/current stock.
Store Associate
Bed Bath and Beyond
04.2019 - 12.2020
- Responsibilities: Assisted customers in finding products in the store, worked as a cashier, helped put shipments of new products out into the store and organized the stock rooms.
Education
Bachelor of Arts - Psychology (Summa Cum Laude)
Rutgers University
New Brunswick, NJ05-2025
Associate of Science - Human Services/Pre-Social Work
Raritan Valley Community College
12-2022
High School Diploma - undefined
Manville High School
06.2020
Skills
- Patience when working with customers or clients
- Adaptable to different roles
- Managing attention in fast-paced environments
- Fluent in English, Spanish, and Portuguese
- Ability to work independently
- Effective interpersonal communication
Timeline
Server
Village Brewing Company
04.2023 - Current
Volunteer
Food Bank Network of Somerset County
09.2022 - 12.2022
Store Associate
GNC
01.2021 - 09.2022
Store Associate
Bed Bath and Beyond
04.2019 - 12.2020
High School Diploma - undefined
Manville High School
Bachelor of Arts - Psychology (Summa Cum Laude)
Rutgers University
Associate of Science - Human Services/Pre-Social Work
Raritan Valley Community College
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