Joel Brown
Houston,TX
Summary
Experienced ServiceNow Developer proficient in a variety of programming tools and languages, with three years of relevant experience. Known for adeptly solving complex problems with an analytical and motivated approach. Committed to meeting demanding development goals within strict timelines, consistently delivering high-quality code. Skilled at technical leadership, effective communication, and impactful presentations, navigating the entire project life cycle from conceptualization and design to seamless implementation and integration for successful outcomes.
Overview
15
15
years of professional experience
3
3
Certification
Work History
ServiceNow Developer
Cask
04.2023 - 04.2024
- Government Clearance - Public Trust (USDA project)
- Enhanced system efficiency by developing and implementing ServiceNow applications and modules.
- Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.
- Developed robust reporting dashboards that provided actionable insights for informed decision-making across various organizational levels.
- Created software applications in test-driven development environment.
- Collaborated with multidisciplinary teams to design and implement new technology features.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Technical Product Specialist
PTI Security Systems
03.2021 - 06.2022
- Researched product's technical specifications and accurately communicated information.
- Continually expanded knowledge of PTI Security System application Storlogix product line.
- Assisted with demonstrations for PTI Security System hardware and software to showcase functionality.
- Work with SQL databases, streamlining analysis procedures for efficiency and accuracy.
- Implemented updated version of Storlogix product as well create cloud base site procedures to rectify issues in data collection and analysis.
Customer Service Agent
Delta Airlines
04.2009 - 07.2020
- Contributed to company achieving and holding industry-leading customer service ratings.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Responded proactively and positively to rapid change.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Operated PA system to make announcements regarding flight activity.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
Education
Apprenticeship Program -
New Apprenticeship
Some College (No Degree) - Mathematics
Morehouse College
Atlanta, GAProfessional Certificate - Google Cloud Certification: Cloud Engineer
E-Coursera
OnlineProfessional Certificate - Google IT Support Specialization
E-Coursera
OnlineSkills
- JavaScript programming
- Workflow configuration
- Test management
- Report Generation
- Scoped Applications
- ServiceNow Administration
- ITIL Processes
- Service Portal Design
- Business Rules
- Client Scripts
- Teamwork and Collaboration
- Applications Development
- Application design
Certification
- ServiceNow Certified Application Developer.
- ServiceNow Certified System Administrator
- Entry-level IT support professional, recently completed the Google IT Support Professional Certificate - a hands-on IT support program that covers troubleshooting, customer services, networking, operating systems, systems administration, and security.
Timeline
ServiceNow Developer
Cask
04.2023 - 04.2024
Technical Product Specialist
PTI Security Systems
03.2021 - 06.2022
Customer Service Agent
Delta Airlines
04.2009 - 07.2020
Apprenticeship Program -
New Apprenticeship
Some College (No Degree) - Mathematics
Morehouse College
Professional Certificate - Google Cloud Certification: Cloud Engineer
E-Coursera
Professional Certificate - Google IT Support Specialization
E-Coursera
Similar Profiles
Emma CorneyEmma Corney
Bartender at Rugby Stadium at CaskBartender at Rugby Stadium at Cask
Kimberly FarrellKimberly Farrell
Manager at Cask & BarrelManager at Cask & Barrel
Monica FloresMonica Flores
Server at Cask 'n FlagonServer at Cask 'n Flagon