Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Joel Cardiel

San Antonio,TX

Summary

Employee engagement specialist with proven track record in driving organizational success through strategic initiatives. Skilled in fostering team collaboration, adapting to changing needs, and delivering measurable results. Expertise in employee relations, performance management, and creating positive work culture. Recognized for strong communication skills, problem-solving abilities, and focused approach to achieving objectives.

Overview

7
7
years of professional experience

Work History

Employee Engagement Manager

Conduent Call Center
12.2023 - Current
  • Supported employee engagement initiatives through research and data collection.
  • Assisted in designing and implementing surveys to gauge employee satisfaction.
  • Contributed to communication strategies enhancing internal messaging and morale.
  • Collaborated with cross-functional teams to promote workplace culture development.
  • Championed the importance of employee engagement at all levels within the organization, building a strong foundation for long-term success and growth.

Customer Service Lead

Conduent Call Center
08.2021 - 12.2023
  • Led customer service team, ensuring high-quality support and adherence to company policies.
  • Developed training materials, enhancing onboarding processes for new hires and improving staff performance.
  • Streamlined call handling procedures, resulting in increased efficiency and reduced average response time.
  • Monitored team performance metrics, providing feedback to improve service quality and customer satisfaction.

Customer Service Representative

Conduent Call Center
07.2021 - 08.2021
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed orders and managed returns to ensure customer satisfaction.
  • Utilized CRM software to track interactions and follow up on requests.


Server

Alamo Cafe
12.2018 - 05.2021
  • Delivered exceptional customer service by accurately taking orders and addressing inquiries.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Assisted in training new servers on menu knowledge and service protocols.

Education

High School Diploma -

Premier High School
San Antonio, TX

Skills

  • Employee relations
  • Training facilitation
  • Organizational development
  • Volunteer management
  • Survey design
  • HR background
  • Microsoft office
  • Team building
  • Employee recognition programs
  • Digital design

Languages

Spanish
Limited Working

Timeline

Employee Engagement Manager

Conduent Call Center
12.2023 - Current

Customer Service Lead

Conduent Call Center
08.2021 - 12.2023

Customer Service Representative

Conduent Call Center
07.2021 - 08.2021

Server

Alamo Cafe
12.2018 - 05.2021

High School Diploma -

Premier High School

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