Joel Cooke
Chesterfield,VA
Summary
Results-driven Business Process Analyst with expertise in process improvement, customer support, and policy implementation. Proven ability to manage metrics and drive efficiency in supply chain operations. Results-driven Supply Systems Analyst with expertise in inventory management, policy writing, and performance metrics. Proven ability to improve warehouse operations and enhance customer relationships through data analysis and process optimization.
Overview
5
5
years of professional experience
Work History
Business Process /Supply Systems Analyst (GS-12)
DLA Weapon Support Richmond
Richmond, Virginia
01.2025 - Current
- Serves as a Property Disposal Specialist within the Disposal Policy Division.
- Disposal specialists are responsible for implementing policies, procedures, directives, methods, and practices in which the disposition and disposal management of the Defense Logistics Agency is maintained.
- Serves as a subject matter expert in the Inventory Management Division concerning the physical disposal of materiel.
- Directs disposal directives to Resolution Specialists within the framework of the Defense Logistics Agency (DLA) supply and distribution operations.
- I participated in the Planning & Order Fulfillment team, which supported the WMS deployment and hyper-readiness of Planning & Order Fulfillment processes, and provided customer support. This included supporting business processes, capturing and analyzing key performance metrics, proactively identifying and resolving system and process issues, conducting warehouse walkthroughs, and providing on-the-ground assistance to warehouse workers.
- Participates in developing, overseeing, and ensuring adherence to policy for achieving Warfighter First, Financial Stewardship, and Process Excellence strategic goals.
- Meet suspense goals on action items monthly.
- Coordinate and communicate proposed policy and procedure changes with affected end users.
- Explore alternatives to problem-solving work methods, processes, and procedures to ensure efficiency and effectiveness.
- Communicate findings and alternatives with the supervisor, process owners, and respective stakeholders.
- Conduct a monthly SDR Compliance Review for 90 NIINs, collaborating with Tech Quality and Post Awards to review findings.
- Monitor DRU daily to assist end-users with resolving various issues, such as consignments, disposals, credit/debit memos, and IDocs, to ensure the agency is audit ready.
- Disseminate emails in the SDR/QN Mailbox concerning SDR/QNs to the appropriate MSC/RS personnel.
- Manage process metrics and KPIs to identify potential corrective actions and process improvements.
Customer Account Specialist (GS-11)
DLA Weapon Support Richmond
Richmond, Virginia
05.2022 - 01.2025
- Tracked and filled orders from the monthly assigned backorder report when SOH was available, ZT Block was removed, or a breach of stock was possible.
- Daily, I supported customers by processing customer requests in the ServiceNow portal.
- Ensured customers were updated using SIMI notes, email, or phone call pertaining to their order.
- Assisted C-5, C-17, and C-130 platforms to obtain high levels of order fulfillment, allowing weapon systems to be mission-ready.
- Served as the primary customer-facing point of contact daily for order fulfillment of warfighter requisitions for assigned DODAACs.
- Used extensive knowledge of BSM applications related to order fulfillment, including DSS, SAP-GUI, EBS, DAAS, WMS, WMS ECC, and WMS EWM.
Distribution Facilities Specialist/QA (GS-11)
DLA Weapon Support Richmond
Richmond, Virginia
11.2020 - 05.2022
- Supplied over 65 monthly samples of the service provider's operational job functions to apply SOP guidance to sustain audit readiness.
- Applied knowledge of analytical and evaluative methods and techniques for assessing program development and improving organizational effectiveness and efficiency.
- Applied financial management principles for long-range planning and DLA reimbursable processes.
- Created overviews for presentation purposes, and used written and oral skills for new recommendations.
- Assisted in developing, implementing, and managing the storage and shipping of military materials to provide services.
- Scheduled quality audits to identify process improvements.
Education
Appalachian State University
Boone, NCElizabeth City State University
Elizabeth City, NCCentura College
Midlothian, VASkills
- Inventory management
- Policy writing
- Performance metrics
- Warehouse management
- Data analysis
- Customer relationship management
Timeline
Business Process /Supply Systems Analyst (GS-12)
DLA Weapon Support Richmond
01.2025 - Current
Customer Account Specialist (GS-11)
DLA Weapon Support Richmond
05.2022 - 01.2025
Distribution Facilities Specialist/QA (GS-11)
DLA Weapon Support Richmond
11.2020 - 05.2022
Appalachian State University
Elizabeth City State University
Centura College