Joel Cornielle
The Bronx,NY
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Also a great customer associate worker as i love working with people and handling tough situations as im a quick learner
Overview
3
3
years of professional experience
Work History
Security Officer
Narrow security
The Bronx, NY
07.2023 - Current
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Made sure every post I was at was safe and secured and cleared of any thieves and made sure everyone was on high alert when a thief was in store
- Greeted customers walking in and out the store making sure they know their presence matters
- Walked the aisles making sure everything was safe
- Helped some store owners out moving things around and opening cases that were locked away for customers
Security Officer
Allied Universal Security Services
The Bronx, NY
04.2022 - 07.2023
- Made sure the Housing building was safe and secured
- Helped tenants fix their cable boxes
- Moved heavy boxes around the office helping out the other people that relieve me
- Removed Danger from the building like trouble making drug addicts or people that just come inside the building to loiter around
- Observed suspicious activity from outside squatters that were no good on the cameras that we were advised to watch
- Stopped major leaks from happening in the building
- Applied narcan to the overdosing tenants or squatters that wil start to wild out in the hallways when observed on camera
Guest Advocate
Target
The Bronx, NY
09.2021 - 04.2022
- Worked the cashier really well
- Always made sure Guest were satisfied with their shopping experience
- Worked in the backroom picking up the guest items that were ordered online and meeting them in the front or in the parking lot so they can receive their items
- Worked in the self checkout area where times were really tough with covid going on making sure satisfaction was met when mistakes were made on machines
- cleaned shopping carts so customers could have a nice clean cart before starting their shopping experience
- Stocked the shelves when we were short staffed
- stayed overtime when we closed to make sure all the stuff left behind was placed in their aisles so the overnight workers could get their stuff done
- I closed registers and handled the money and returned it back to the team leader
- helped new hires when they didnt know what they were doing at the moment
Customer Service Associate
Walgreens
The Bronx, NY
06.2021 - 08.2021
- Worked the register a lot making sure the customers needs were met
- Moved totes into the building when we opened and moved them into their designated aisles
- cleaned the store when we closed and also cleaned the outside sidewalk of the building to make sure everythbg was okay
Education
High School Diploma -
Roosevelt High School
The Bronx, NY07-2021
Skills
- Arrest Procedures
- Investigation Documentation
- CCTV Surveillance
- Emergency Management
- Electronic Surveillance
- Crime Prevention
- Emergency Response
- CCTV Monitoring
- Screening Wands
- High Level of Integrity
- Shift Work Experience
- Fluent in [spanish and english]
- Incident Reporting
- Conflict Resolution Techniques
- Report Writing
- Alarm Monitoring
- Identification Verification
- Customer Support
- Team Collaboration
- Regulatory Compliance
- Customer Service
- Stock Replenishment
- Problem Resolution
- Product Knowledge
- Negotiation
- Software Troubleshooting
- Complaint Handling
- Guest Services
- Customer Complaint Resolution
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Security Officer
Narrow security
07.2023 - Current
Security Officer
Allied Universal Security Services
04.2022 - 07.2023
Guest Advocate
Target
09.2021 - 04.2022
Customer Service Associate
Walgreens
06.2021 - 08.2021
High School Diploma -
Roosevelt High School