Joel Cousin
Denton,TX
Summary
Results-driven professional with extensive experience in delivering exceptional customer service and managing technological systems and maintenance operations. Adept at leveraging advanced technical skills to perform complex maintenance tasks, including installation, troubleshooting, and repair of equipment and systems. Proven ability to engage with clients effectively, understand their needs, and provide tailored solutions to ensure satisfaction. Demonstrates a strong commitment to quality and efficiency, with a track record of optimizing processes and enhancing service delivery. Known for a meticulous attention to detail, proactive problem-solving abilities, and a dedication to maintaining high standards of service and technical excellence.
Overview
7
7
years of professional experience
Work History
Home Maintenance Technician
CW4
Frisco, TX
01.2021 - Current
- Engineered and custom-fabricated window screens to exact client specifications, followed by a thorough and precise installation at the client's residence. This process included detailed on-site assessments to ensure accurate measurements and optimal screen fit, coupled with proactive client interaction to address specific needs and preferences. Delivered exemplary customer service through ongoing consultation, ensuring seamless integration of the screens, and achieving superior satisfaction with the overall installation quality.
- Managed the careful relocation and transportation of furniture, ensuring secure and efficient handling. Performed installation and repair of home appliances with precise setup and calibration. Delivered exceptional client service through expert guidance and attention to detail, ensuring optimal functionality and satisfaction.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Replaced defective components or parts as needed.
Media Technician
CW4
Frisco, TX
01.2018 - 05.2023
- Executed advanced digital retouching and restoration processes on photographic and video assets, employing techniques to optimize visual fidelity, color correction, and detail enhancement.
- Applied high-definition scanning and image upscaling methodologies to elevate the resolution and detail of photographic materials, utilizing state-of-the-art software to achieve superior image quality.
- Performed comprehensive audio signal processing to de-noise, equalize, and enhance audio recordings, addressing issues of distortion and improving clarity and intelligibility.
- Administered cross-format media transcoding and conversion, ensuring seamless adaptation of digital files across different platforms and preserving content integrity through precision encoding techniques.
- Updated existing multimedia content according to customer requirements.
- Monitored progress of media projects throughout production process.
- Installed new hardware components and software applications for media systems.
- Ensured proper functioning of all video recording equipment.
- Transferred data from one storage medium to another using conversion tools.
- Created back-up copies of digital files to maintain integrity of data.
- Troubleshot and repaired any malfunctioning audio and visual devices as needed.
- Maintained inventory records of media equipment and supplies used in productions.
- Provided technical assistance to customers in the use of media equipment.
- Developed presentations incorporating text, images, animation, video clips.
- Worked with clients to ensure that their standards were met
Cart/Front End Associate
Walmart
Little Elm, TX
05.2020 - 08.2022
- Performed daily opening and closing procedures according to standard operating procedures.
- Greeted customers and provided assistance with product selection.
- Processed customer transactions and provided excellent customer service.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
- Greeted customers warmly upon arrival and identified their needs.
- Demonstrated strong problem solving skills when handling customer complaints or inquiries.
- Consistently achieved or exceeded management's performance goals.
- Ensured compliance with all safety policies and procedures.
- Provided product knowledge to customers as needed.
- Maintained a clean, organized and inviting store environment.
- Operated register for cash, check, and credit card transactions, maintaining accuracy.
- Greeted customers upon arrival and offered assistance with locating store merchandise.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Maintained clean and clutter-free front-end area.
- Engaged with customers to ensure a positive shopping experience.
Education
Associate of Arts - Audio Engineering
University of North Texas
Denton, TX05-2026
High School Diploma -
Wakeland High School
Frisco, TX05-2022
Skills
- Customer Service
- Teamwork
- Leadership
- Retail transactions
- Communication
- Extremely adept with technology
- Attention to detail
- Problem-solving
Affiliations
- Computer-building
- Hiking/Rock Climbing
- Fishing
Languages
Spanish
Limited
Accomplishments
- x12 employee of the month
- NSHS graduate
- KL outstanding-character award
Timeline
Home Maintenance Technician
CW4
01.2021 - Current
Cart/Front End Associate
Walmart
05.2020 - 08.2022
Media Technician
CW4
01.2018 - 05.2023
Associate of Arts - Audio Engineering
University of North Texas
High School Diploma -
Wakeland High School