Joel Escobar
Laredo,TX
Summary
Dynamic professional with extensive experience in customer service and security, notably as a Loss Prevention Officer at Ross Dress for Less. Proven ability in incident reporting and cash handling, coupled with strong interpersonal skills. Achieved significant reductions in inventory shrinkage through effective loss prevention strategies while maintaining a safe environment for all.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Pizza Hut
Laredo, TX
12.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Delivered exceptional customer service by greeting patrons professionally and ensuring satisfaction.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Sales Associate
Bisou
Laredo Tx
12.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Loss Prevention Officer
Ross Dress for Less
Laredo, TX
03.2023 - 01.2024
- Completed incident reports and activity logs for accurate, current records.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
Personal Banker
First National Bank
Laredo, TX
01.2024 - 04.2024
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Cross-sold bank products and services to meet customer needs and provide options.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Managed daily cash handling procedures, ensuring accurate financial reporting and minimizing discrepancies.
Security Officer
Deployed Services
Laredo, TX
05.2024 - 03.2025
- Strengthened security measures during base operations by enforcing entry control points and conducting regular perimeter checks.
- Proven ability to learn quickly and adapt to new situations.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Examined doors, windows and gates to verify security.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
Lyndon Baine Johnson High School
Laredo TxHomeland Security With Applied Science - Homeland Security
Laredo College
Laredo, TXSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Physical fitness
- FLUENT IN LANGUAGE
- Cash handling and security
- Background checks
Certification
Drone Operations, National Response Framework, An Introduction to the National Incident Management System, Development of the incident Action Plan, Homeland Security Certifications
Timeline
Security Officer
Deployed Services
05.2024 - 03.2025
Personal Banker
First National Bank
01.2024 - 04.2024
Loss Prevention Officer
Ross Dress for Less
03.2023 - 01.2024
Crew Member
Pizza Hut
12.2022 - 02.2023
Sales Associate
Bisou
12.2022 - 04.2024
Lyndon Baine Johnson High School
Homeland Security With Applied Science - Homeland Security
Laredo College