Joel Espino-Rodriguez
Puyallup,WA
Summary
Adept in Microsoft Word and Excel, I was able to leverage strong communication skills and professionalism to enhance customer satisfaction at Nordstrom. Fluent in English and learning Spanish and Portuguese, my ability to exceed service standards through empathetic client relationships and teamwork was recognized at Nike and Autism Behavior Services, Inc., displaying a drive to learn more and become more involved with clients & customers and leaving a positive impact on the community.
Overview
2
2
years of professional experience
Work History
Behavior Technician
Autism Behavior Services, Inc.
07.2024 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Customer Service Specialist
Nordstrom
08.2023 - 07.2024
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Nike
06.2022 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Arts - Psychology
University of Washington
Tacoma08.2024
Bachelor of Arts - Psychology
Central Washington University
Ellensburg, WA08.2024
Skills
- Proficient in using Microsoft Word and Excel
- Can speak in English and Spanish
- Teamwork
- Communication in a timely manner
- Professionalism and Strong Work Ethics
Accomplishments
- First-person in my family to graduate from a four-year university.
- I was part of SkillsUSA, a club that helped set up high school students for a career.
- First-person in my family to be involved with extracurricular activities assisting the Seattle Children's Hospital during fundraising events
Timeline
Behavior Technician
Autism Behavior Services, Inc.
07.2024 - Current
Customer Service Specialist
Nordstrom
08.2023 - 07.2024
Customer Service Representative
Nike
06.2022 - 05.2023
Bachelor of Arts - Psychology
University of Washington
Bachelor of Arts - Psychology
Central Washington University
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