Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Joel Flores

Central Falls

Summary

Innovative Solutions Engineer specializing in aligning technology with business objectives. Developed and implemented solutions that streamline processes, enhance security, and accelerate digital transformation. Committed to fostering team success through mentorship and collaboration, delivering impactful results that drive stakeholder value.

Overview

5
5
years of professional experience
6
6
Certifications

Work History

Senior Solutions Engineer, AVP

Citizens Bank
Johnston
04.2021 - Current

Efficiencies & Operational Improvements
-Leveraged tools like GitHub Copilot to streamline development processes, troubleshoot issues, and refactor code for better performance, delivering 20% time savings for the team.
-Spearheaded migration of multiple applications from on-premises to cloud-hosted environments as part of EPOC contract exit initiative, eliminating $40M in ongoing costs for the bank.
-Designed and implemented CI/CD pipelines for key applications, enabling fully automated deployments with seamless rollback capabilities and significantly reducing release risks and downtime.
-Refactored legacy home-grown applications, upgraded underlying databases and operating systems, ensuring ongoing enterprise support, vulnerability remediation, and long-term security/compliance posture.

Customer & Stakeholder Delivery
-Engineered APIs integrated with the Archer platform to automate regulatory updates for the Risk Rating team, enabling real-time data delivery and reducing manual processing efforts.
-Integrated and supported third-party solutions to bridge critical data gaps identified by key stakeholders, enhancing data accuracy and operational decision-making.
-Led application downsizing and optimization initiatives, achieving monthly cost savings of up to 60% through efficient resource utilization and decommissioning.
-Automated source data retrieval and ingestion into applications, slashing manual labor requirements by 70% and improving data timeliness and reliability for end users.

Education

Some College (No Degree) - Information Technology

Year Up
Providence, RI

Skills

  • Solution Architecture
  • Cloud migration
  • API integration
  • Data automation
  • Operational Improvement
  • Customer Delivery Management
  • Critical Thinking
  • Team Collaboration

Languages

Spanish
Full Professional

Certification

HashiCorp Certified: Terraform Associate

Timeline

Senior Solutions Engineer, AVP

Citizens Bank
04.2021 - Current

Some College (No Degree) - Information Technology

Year Up
Joel Flores