Joel GalindoSalazar
San Bernardino,CA
Summary
I am an experienced Information Technology Specialist with six years in the U.S. Army, specializing in network connectivity, system security, and IT infrastructure management. My expertise is reinforced by three CompTIA certifications (A+, Network+, Security+) and a current security clearance, allowing me to handle sensitive and classified information with confidence. I’ve developed a strong foundation in IT security, troubleshooting, and risk mitigation strategies through various high-level exercises and deployments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
U.s. Army Signal Corps
Riverside, CA
09.2018 - Current
- Guided customers through step-by-step solutions in a clear and concise manner.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Performed routine maintenance and software updates on support tools and customer systems.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Implemented system security and data assurance software.
- Maintained and controlled server room, wireless network and server infrastructure.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Implemented network security measures such as firewalls and encryption protocols.
- Monitored network performance to identify potential issues or security breaches.
Education
Bachelor of Science - Information Systems & Technology - Cyber Security
California State University - San Bernardino
San Bernardino, CA05-2025
Associate of Science - Management Information Systems
San Bernardino Valley College
San Bernardino, CA05-2023
Skills
- Security Oversight
- Document Management
- Permissions management
- Network infrastructure updates
- Security Protocols
- Information Security
- Network Administration
Accomplishments
- Rank of Sergeant in the U.S. Army
- Received two Army Achievement medal's
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Current Security Clearance
References
References available upon request.
Timeline
Information Technology Specialist
U.s. Army Signal Corps
09.2018 - Current
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Current Security Clearance
Bachelor of Science - Information Systems & Technology - Cyber Security
California State University - San Bernardino
Associate of Science - Management Information Systems
San Bernardino Valley College
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