JOEL GAOULOU
CLARSKBURG,MD
Summary
Accomplished Sales Manager with a proven track record at 355 TOYOTA, enhancing customer satisfaction and loyalty through exceptional relationship building and staff management. Spearheaded a team to exceed sales targets by employing strategic sales training and performance incentives. Expert in fostering client relationships and leading teams to success, demonstrating both hard and soft skills essential for driving growth.
Overview
18
18
years of professional experience
Work History
Sales Manager
355 TOYOTA
11.2023 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Salesperson
355 TOYOTA
05.2013 - 10.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Manager
LOHEMANS
08.2010 - 04.2013
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Department Manager
Filenes Basement
07.2008 - 07.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Filene's Basement
11.2006 - 07.2008
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Science -
COLLEGE MODERN LA RUCH
SANPEDRO01-2004
High School Diploma -
COLLEGE MODERNE DU PLATEAU
AFRICA01-2003
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
Languages
English
Native or Bilingual
Timeline
Sales Manager
355 TOYOTA
11.2023 - Current
Salesperson
355 TOYOTA
05.2013 - 10.2023
Manager
LOHEMANS
08.2010 - 04.2013
Department Manager
Filenes Basement
07.2008 - 07.2010
Sales Associate
Filene's Basement
11.2006 - 07.2008
Associate of Science -
COLLEGE MODERN LA RUCH
High School Diploma -
COLLEGE MODERNE DU PLATEAU
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