Joel Garza

3 years in the U.S. Army both in the Special Warfare Center and Skills and in the 82nd PIR as an Airborne infantryman. The infantryman supervises, leads, or serves as a member of an infantry activity that employs individual small arms weapons or heavy anti-armor crew served weapons, either vehicle or dismounted in support of offensive and defensive combat operations.

• Defined clear targets and objectives and communicated to other team members.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Reduced delays in project delivery by proactively identifying potential bottlenecks and implementing solutions.

• Assisted in organizing and overseeing assignments to drive operational excellence.
• Improved safety procedures to create safe working conditions for workers.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Demonstrated commitment to quality control, adhering strictly to company guidelines for tire installation procedures.
• Educated customers about tire maintenance, repair and replacement.
• Repaired punctures by locating leaks, removing embedded objects, and patching holes.
• Assisted customers with selecting correct brand, type and size of tire for vehicle.
• Replaced inner tubes and repaired side walls when warranted.

• Implemented corrective actions following incidents to minimize risks and improve overall safety performance.
• Worked with clients to determine requirements for each party or event.