Joel Giron
Santa Ana,CA
Summary
Encouraging team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Bank Of America
10.2019 - Current
- Providing Exceptional Client Service with Compassion and Unwavering Integrity. Consistently delivered superior client service marked by compassion and an unwavering commitment to integrity, fostering trust and client satisfaction.
- Excelling in High-Pressure Environments. Demonstrated exceptional composure and performance while operating effectively under high-pressure conditions, ensuring mission-critical objectives were met.
- Readily Assumed Additional Responsibilities as Needed. Proactively undertook supplementary duties as required, showcasing adaptability and a strong work ethic to meet evolving demands and maintain operational excellence.
- Expert Troubleshooter for Hardware and Software Issues within Internal Systems. Applied a deep understanding of hardware and software systems to proficiently diagnose and resolve technical issues within internal systems, minimizing downtime and optimizing performance.
Freelance Instrument Repair Technician
Independent Contractors
01.2017 - Current
- Exemplary Execution of Timely, High-Quality Repair and Maintenance Tasks. Diligently executed all repair and maintenance assignments promptly, consistently upholding stringent quality standards to ensure optimal functionality.
- Effective Inventory Management and Parts Procurement. Managed a meticulous inventory of repair supplies, proactively ordering essential components and parts to guarantee seamless workflow and service continuity.
- Adept Application of Diverse Tools and Diagnostic Instruments. Proficiently utilized a comprehensive range of tools and advanced diagnostic equipment to expertly diagnose issues and execute precise repairs.
- Adherence to Rigorous Repair and Maintenance Protocols. Demonstrated unwavering commitment to adhering to intricate repair and maintenance procedures for a diverse array of consumer products, ensuring reliability and longevity.
Undergraduate Student
California State University Fullerton
08.2017 - 05.2022
- Leadership in Project Management, Innovation, and Design Enhancement. Assumed the mantle of responsibility for orchestrating team projects, spearheading improvements to components and designs, and pioneering novel ideas to drive forward creative innovation.
- Data Optimization and Streamlined Analysis Expertise. Leveraged advanced skills to enhance the collection of data sets, meticulously studying, transforming, and categorizing acquired data to facilitate seamless and insightful analysis.
- Proficiency in Linux Distros and Command-Line Operations. Demonstrated a mastery of various Linux distros, adeptly navigating the intricacies of shell commands to execute tasks with precision and efficiency.
- Rapid Assimilation of New Operating Systems. Effortlessly familiarized with novel operating systems, swiftly adapting to their unique environments, and efficiently navigating them to maintain operational fluency.
Branch Manager
Haagen Daze
09.2015 - 09.2019
- Expertly Balancing Priorities in High-Volume Environments. Demonstrated exceptional multitasking abilities within fast-paced settings, effectively managing multiple tasks and responsibilities to ensure seamless operations.
- Versatile Team Player in Critical Staffing Situations.
Adapted adeptly by assuming various roles and responsibilities during periods of understaffing, maintaining operational efficiency and customer satisfaction. - Proficient in Managerial Oversight and Mentorship.
Proven track record in fulfilling comprehensive managerial duties, including the training and development of new team members, optimizing performance, and ensuring adherence to established standards. - Utilizing Windows XP POS System with Precision.
Extensive hands-on experience with Windows XP Point-of-Sale (POS) systems, enhancing accuracy and efficiency in transaction processing and customer interactions. - Assessed employee performance and developed improvement plans.
Mentoring Program Coordinator
APP JAM+
02.2019 - 06.2019
- Facilitating Youthful Minds in the World of Block Coding and Software Development
Introducing children to the fundamentals of block coding and software development, nurturing their interest in technology from an early age. - Guiding Young Innovators in Harnessing Computer Technologies for Creative Projects
Instructing and empowering children to leverage computer tools and software for the conceptualization and execution of engaging, hands-on projects. - Exemplifying Patience and Conflict Resolution Expertise in Child-Centric Settings
Demonstrating exceptional patience and adept conflict resolution skills when managing challenging situations with children, fostering a positive and harmonious learning environment. - Championing STEM Education through Immersive Learning Experiences
Passionately promoting STEM (Science, Technology, Engineering, and Mathematics) education by designing and implementing engaging, STEM-focused activities, ensuring a robust and dynamic learning atmosphere.
Education
B.S - COMPUTER ENGINEERING
CALIFORNIA STATE UNIVERSITY
FULLERTON, CAHigh School Diploma - undefined
Santiago High School
Garden Grove, CASkills
C, C, Python VHDL, MIPS, Verilog, Assembly [Cortex-M]
Languages
Spanish
Native or Bilingual
Software Tools
Linux, Windows (XP, 7, 10)
LTSpice, Visual Studio, Atom,
HSpice, Xilinx Vivado, Multisim, VirtualBox, MATLAB, GitHub
Interpersonal Skills
Leadership, Communication, Continuous Learner, Critical Thinking,
Mentor
Coursework Attained Skills
Data Structures,
Embedded Processing Interfaces,
Software Engineering Principles,
VLSI Low Power Design, FPGA Design,
Electricity, Magnetism, Waves & Optics
References
- Berny Paredes Bank of America, Financial Center Manager (Santa Ana)
714.310.7626
- Rosemery Ruiz-Lopez Bank of America, Financial Center Assistant Manager (Santa Ana)
714.929.9098
- Aris Arefi Franchise Owner, Haagen Dazs (Orange County)
949.302.5800
Timeline
Client Service Representative
Bank Of America
10.2019 - Current
Mentoring Program Coordinator
APP JAM+
02.2019 - 06.2019
Undergraduate Student
California State University Fullerton
08.2017 - 05.2022
Freelance Instrument Repair Technician
Independent Contractors
01.2017 - Current
Branch Manager
Haagen Daze
09.2015 - 09.2019
B.S - COMPUTER ENGINEERING
CALIFORNIA STATE UNIVERSITY
High School Diploma - undefined
Santiago High School
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