Joel Gonzalez
Newhall
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. Last store I managed did in excess of 37 million dollars in sales per year.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Appointment Clerk
Kaiser Permanente
04.2022 - Current
- Served as a liaison between medical staff and patients, effectively communicating appointment details and necessary preparation steps.
- Ensured compliance with privacy regulations by protecting sensitive client information during all stages of the appointment process.
- Managed high call volumes while maintaining a professional demeanor, demonstrating excellent multitasking abilities under pressure.
- Facilitated the rescheduling of appointments due to unforeseen circumstances or provider unavailability with minimal disruption to clients'' schedules.
Store Leader
Ralphs Grocery Kroger
10.1990 - 06.2022
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Elevated team performance with motivational approach and excellent training abilities.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
Education
Associate of Science - CAD (Computer Aided Design)
ITT Technical Institute
Van Nuys, CA12.1991
Skills
- Store operations
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store Merchandising
- Team Building and Leadership
- Customer experience management
- Recruiting and Hiring
Certification
Dale Carnegie Course
Timeline
Appointment Clerk
Kaiser Permanente
04.2022 - Current
Store Leader
Ralphs Grocery Kroger
10.1990 - 06.2022
Associate of Science - CAD (Computer Aided Design)
ITT Technical Institute