PDQ Inventory
Joel Gorman
Austin,TX
Summary
Experienced Systems Administrator with 8 years of expertise in design, development and maintenance of complex software and management of server infrastructures and data center operations across operating system platforms. Highly proficient in implementing enterprise solutions for business applications in broad scale, web-delivered environments. Determined to deliver best technical solutions to meet functional and business requirements. Diligent troubleshooter, with strong communication skills to interact effectively with employees in various IT environments. Flexible with positive work attitude focused on producing results under tight deadlines. Demonstrated understanding of the Software Development Life Cycle.
Overview
9
9
years of professional experience
Work History
IT Systems Administrator
Nelsen Partners
03.2020 - Current
- Managed and provided support on 200 computer endpoints for 90 employees across two office locations
- Managed patching and version control using PDQ Inventory and PDQ Deploy
- Created documentation for systems configurations, troubleshooting procedures, and user guides on local intranet platform
- Provided technical support to end-users by diagnosing hardware/software problems and finding effective solutions
- Administered Active Directory services including user management, group policies, permissions, and domain controller maintenance
- Managed storage systems (SAN/NAS) for efficient data storage/retrieval across the organization's infrastructure
- Implemented and maintained network security measures including Proofpoint email monitoring, Microsoft Multi-factor Authentication, and Palo Alto firewall and VPN
- Configured and maintained DNS/DHCP services for efficient IP address management across the organization's network infrastructure
- Maintained inventory records of hardware/software assets ensuring accurate tracking/documentation throughout their lifecycle.
IT Specialist
Hamilton-Grant, Attorneys at Law
03.2016 - 02.2020
- Managed and resolved help desk tickets in a timely manner, ensuring minimal downtime for users
- Installed, configured, and maintained computer systems and peripherals
- Maintained inventory of hardware and software assets, tracking usage and conducting audits as needed
- Responded to emergency situations such as network outages or system failures with urgency and efficiency
- Configured network devices such as routers, switches, firewalls for optimal performance.
Education
Electronic Media And Communication -
Texas Tech University
Lubbock, TX05.2015
Skills
- Office 365 Administration
- PDQ Inventory and Deploy
- Microsoft Active Directory
- Local and Remote Device Support
- Network Management
- Hardware and Software Troubleshooting
- VoIP System Control
- Microsoft Windows
- Network Administration
- DHCP and DNS Configuration
- Local Server Cabling
- PowerShell Scripting
- Software Deployment
- User Training
Software
PDQ Deploy
Global Protect VPN
Cisco AnyConnect
Adobe Creative Suite
Timeline
IT Systems Administrator
Nelsen Partners
03.2020 - Current
IT Specialist
Hamilton-Grant, Attorneys at Law
03.2016 - 02.2020
Electronic Media And Communication -
Texas Tech University
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