Nicolas Hormaza
IT Systems Administrator
Weston,FL
Summary
Experienced IT Systems Administrator with 7+ years of expertise in incident resolution, data security, and systems administration. Skilled in SQL reporting, Power BI, and JIRA for efficient analysis and project tracking. Committed to empowering users through comprehensive training and optimizing technology solutions to drive organizational success.
Overview
7
7
years of professional experience
2
2
Languages
Work History
IT Systems Administrator
Hotwire Communications
01.2021 - Current
- Utilized SQL reporting and Power BI for reporting and analysis in JIRA
- Managed user and group access via Active Directory
- Saved company $500,000+ through mobile device revamping
- Implemented and managed Mobile Device Management (MDM) for 1800+ devices
- Successfully migrated 1500+ users to Office 365
- Oversaw IT functions across 10+ nationwide offices
- Created knowledge bases for IT personnel and end-users.
- Streamlined IT processes with implementation of automation tools, improving overall efficiency.
Provisioning Analyst
Hotwire Communications
01.2021 - 05.2021
- Provisioned Optical Network Terminals (ONTs) for technicians and customers
- Troubleshot program and system malfunctions
- Configured switches to optimize network speeds.
- Developed and updated documentation for provisioning procedures, ensuring accuracy and consistency across the team
IT Support Technician
The Catamaran Company
01.2017 - 01.2020
- Established IT department procedures and inventory system
- Collaborated on security policy enforcement
- Provided user training
- Managed hardware and application maintenance.
Education
Associate of Science - Information Technology
Broward College
Davie, FL 08.2017 - 11.2019
Skills
Office 365 Administration
IT Procedure Development
Windows Server Administration
Group Policy Object (GPO) Creation
SQL
Power BI
User Access Management
Virtualization Technologies
Powershell
Troubleshooting and Diagnosis
Mobile Device Management (MDM)
Multi-Factor Authentication (MFA)
Threat Assessment
Systems Deployment
Data Backup
User Training
Projects
- Led the initiative to reorganize inventory standards, focusing on procedural refinement and efficiency enhancement.
- Coordinated the implementation of an employee continued learning service through LinkedIn Learning, promoting ongoing professional development.
- Contributed to the restructuring of workflows and automations in JIRA, improving project management processes for increased productivity and collaboration
Timeline
IT Systems Administrator
Hotwire Communications
01.2021 - Current
Provisioning Analyst
Hotwire Communications
01.2021 - 05.2021
Associate of Science - Information Technology
Broward College
08.2017 - 11.2019
IT Support Technician
The Catamaran Company
01.2017 - 01.2020