Summary
Overview
Work History
Education
Skills
Certification
Timeline
Military Service
Generic

JOEL GREENE

Owatonna,MN

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Skilled in staff training and project planning, I enhanced sales performance through innovative marketing strategies and fostered strong client relationships, resulting in increased customer loyalty and satisfaction. Six Sigma Yellow Belt certified, I prioritize efficiency and collaboration

Overview

19
19
years of professional experience
1
1
Certification

Work History

Business Account Store Lead

WIRELESS WORLD
09.2021 - Current
  • Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Support Specialist

Jostens
03.2014 - 05.2020
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Contributed to the development of new policies and procedures for managing consumer affairs, enhancing company reputation as an industry leader in customer service.
  • Proactively reached out to dissatisfied customers to address their concerns, fostering loyalty through attentive follow-up care.
  • Improved company efficiency by implementing streamlined processes and effective communication strategies among team members.

Sales Associate

Nike Clearance Store
10.2006 - 05.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

No Degree - Bachelors of Science in Music

IPR

Skills

  • Retail store operations
  • Staff training and development
  • Time management expertise
  • Goal development and attainment
  • Strong organizational skills
  • Project planning and development
  • Relationship building
  • Teamwork and collaboration
  • Customer service
  • Six Sigma Yellow Belt certified
  • Editing and proofreading

Certification

  • Excel, Jostens - 2018
  • Six Sigma Yellow Belt, United States Navy- 2009-2013

Timeline

Business Account Store Lead

WIRELESS WORLD
09.2021 - Current

Support Specialist

Jostens
03.2014 - 05.2020

Sales Associate

Nike Clearance Store
10.2006 - 05.2014

No Degree - Bachelors of Science in Music

IPR

Military Service

United States Navy- Aviation Support Equipment Technician (E4)

2009-2013

-Maintained and serviced complex equipment to ensure continuous operational readiness, minimizing downtime and supporting daily workflow.

-Oversaw workspace upkeep and safety compliance, ensuring a professional and efficient working environment.

-Coordinated with team members across departments to meet critical deadlines in fast-paces, high-pressure settings. 

-Performed preventative maintenance and troubleshooting to resolve issues quickly and maintain reliability of essential systems.

-Documented maintenance actions and followed strict documentation, safety, and quality standards to uphold organizational integrity and compliance.

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